Find out what repairs we can change you for and what is included in your rent. details of how to escalate the matter to Stage 2 if you are not satisfied with the answer or in some cases refer you to the relevant Ombudsman Service. We are committed to delivering high quality services and we aim to achieve the highest possible standards. Home. Wates has cemented its position as the UKs leading social housing maintenance provider following its appointment in a contract worth close to 100m. Completion of the Stage 2 review concludes our complaints process. You need our permission to carry out alterations or improvements on your council house. You can also claim compensation for the damage that has been caused during repair work. Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance tracking system for residents, in a move to enhance customer service and operational efficiency. This category only includes cookies that ensures basic functionalities and security features of the website. Crawley Borough Council Report to Overview & Scrutiny Commission . Our letting standard sets out the standard of repair and appearance you can expect when you move in. These essential cookies enable you to remain logged in and for your site preferences to be remembered, in addition to other essential functions. Section 40 (2) of the Freedom of Information Act 2000 Section 40 (2) provides that information is exempt if: If one of two conditions is met. We also use cookies set by other sites to help us deliver content from their services. 1983 Crawley Borough Council election (Borough boundary changes took place but the number of seats remained the same) [6] 1984 Crawley Borough Council election. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Find out what to do to prevent these problems, or stop them from getting worse Get help with damp,. Thank you for your patience. Outside of office hours the number above is for emergency repairs only. disrepair claim against your local council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. Apply to Six Town Housing jobs now hiring on Indeed.com, the worlds largest job site. Search forforms on myCrawley to request services or report a problem. The pattern element in the name contains the unique identity number of the account or website it relates to. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. You also have the option to opt-out of these cookies. If your rented council home or housing association property has not been repaired, you may be eligible to make a housing disrepair claim for the necessary repairs and compensation. Please do not leave children under 16 alone in your home while we are working. Sheltered housing and extra care. Housing repairs. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Crawley Borough Council has nearly 800 employees, led by a Chief Executive and 3 directors, who have responsibility for: Environment and Housing Community Services Resources Contact Crawley Borough Council Phone (general): 01293 438000 Fax (general): 01293 511803 Chief Executive: 01293 438626 Director of Environment and Housing: 01293 438754 Join our housing register and apply for council housing. Content and site Copyright Crawley Borough Council 2020. Housing Department Crawley Borough Council - Housing Options Service Services offered. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Pay for a garage or parking space. Disagreement with a decision where a right of appeal exists, either within the council or externally (e.g. All rights reserved. Under the Freedom of Information Act, please can you supply the following information: 1. 38 vehicles were also exchanged with risk assessments conducted in advance to ensure adherence to safe working guidelines. If so we can help you claim compensation on a NO Win, NO Fee basis. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. Help with preventing and tackling damp, condensation and mould in your home. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. If you are a council tenant, we can take care of some of the repairs to your home. This can happen either while their complaint is being investigated, or once the council has finished dealing with the complaint. 02 victoria warehouse manchester. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. | Learn more about Daniel Khan's work experience, education, connections & more by visiting their profile on LinkedIn . Copyright Andy T - 2021. crawley borough council housing. Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Crawley Borough Council. The safe transfer of 47 staff was extremely complex given their lockdown circumstances and we worked closely with union representatives and our partners at the Council to implement an alternative approach to the TUPE process. Thank you for your patience. If you feel the issues raised in your original complaint have not been addressed at the first stage, a further investigation will be carried out. Such damage may include items such as clothing, furniture or bedding that have been spoiled by mould growth or water leaks, for example. Appointments may be carried out by our own employees or by contractors. Dealing with a complaint is usually a straightforward process. Thank you so much. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Our approach. We manage leasehold properties that were originally sold under the Right to Buy. Mears will be managing responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April this year. This contact information is for council tenants only. Hotjar sets this cookie to identify a new users first session. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. You can request it through your 'My Housing Tenancy' online account. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Improvements and alterations An alteration or improvement to your council house is any work you undertake which alters or improves the building, its grounds or the fixtures and fittings within. Have you made a complaint about any of the following types of damage to your council or housing association and they werent fixed? Apply to Coordinator jobs now hiring in Crawley on Indeed.com, the worlds largest job site. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Outside of office hours the number above is for. 1979 Crawley Borough Council election (New ward boundaries) [5] 1980 Crawley Borough Council election. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. To make sure your home is a good working order, we plan buildingmaintenance. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Loans are interest free, will be subject to Legal Charge Agreement and registered as a land charge on the property. Crawley Borough Council 19 April 2022 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Failure to do so could give you grounds to make council house disrepair claims against them. Find out the latest coronavirus information on housing and homelessness. Damaged plaster may need to be removed, affected clothing should be dry cleaned and carpets should be shampooed and dried. This decision was taken with regard to the following section of the Freedom of Information Act 2000. Fire safety information for your council house or flat. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. Password (min 9 characters including a number) *. A stopcock is a valve for turning the cold water system in your home on and off. Benefits tribunal, Planning inquiry and Penalty Charge Notices), An attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision, Services which are the responsibility of another organisation, e.g. For hints and tips on tackling damp and condensation take a look at our damp, condensation and mould page. Our team works to improve housing conditions for tenants renting privately in the borough. Crawley Borough Council. Leaseholders and Freeholders . As your landlord, the council has a legal responsibility to ensure the property you are living in is in good, safe, living condition. Report a repair online We define a complaint as an expression of dissatisfaction about a council service, whether it is provided by us or a partner or contractor. Wates Living Space Homes has been appointed to deliver a new 48m residential development on behalf of Network Homes, closely following the developers completion of Park Heights in Stockwell. Freedom of Information Act or the Data Protection Act, Local Government and Social Care Ombudsman, We or our contractors have failed to provide a service to an acceptable standard, There has been a delay in providing a service, or we have not kept you informed of progress when providing a service, We have not rectified a problem or acted on a request for a service to be provided, Our staff or contractors have behaved in an unfair, discourteous or discriminatory manner. All rights reserved. David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Wates Living Space set to expand its presence across South Yorkshire, focusing on portfolio of housing repairs and maintenance in Rotherham and Barnsley. Contact your council if youre not sure. If you have suffered from illness or injury as a result of the councils failure to take action then you could also make a personal injury claim. 1982 Crawley Borough Council election. Crawley Homes has implemented a new housing IT system. Official Facebook page for Crawley Borough Council. Major Repairs Reserve 12,427 11,430 27,872 26,346 21,867 Net financing need for the year 0 8,698 If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the costs. One of Londons most prominent brutalist residential blocks, Trellick Tower, is set for a major 7.2m restoration programme with the appointment of leading social housing maintenance provider, Wates Living Space, to deliver extensive external works. If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are. Next . Loans are means tested (based on your income and savings) to see if you need to contribute towards the costs of works. a missed waste collection or reporting problems like flytipping or litter.) Office 3750 Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. Our environmental services asbestos team survey homes we manage to identify materials containing asbestos and assess its condition. The contract will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. TRN-19-006 Repair and Maintenance of EA Vehicles - Dundonald Area A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. To chat with one of our team or nd out more about our services, give us a call on 0330 995 8007 or email us at hello@liberty-group.co.uk Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. i-housing Our online portal for council tenants and housing register applicants to view and bid on properties Finding a home Apply for council homes, housing association properties and. Private sector leasing scheme Private renting for landlords Repair and renovation loans Disabled facilities. Hotjar sets this cookie to detect the first pageview session of a user. The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. You can change your cookie settings at any time. Home; Features; Services; About; Contact; Login; Get Free Demo Exchange Tower You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. This website uses cookies to improve your experience while you navigate through the website. You may also get money from your council to pay for the cost of moving and the inconvenience it causes. Southern Housing Group, Guinness Partnership and Clarion Housing have teamed up to launch the boroughs first community food pantry to combat food poverty, thanks to a contribution equal to 15,000 from leading housing repairs and maintenance provider, Wates Living Space. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. This approach was also implemented across Wates housing repairs contract with Barnsley Metropolitan Borough Council, which also faced similar disruption as a result of Covid-19. Our housing in Havant. This site is powered by Granicus. Request a repair to council property. Damp, mould and condensation are common problems all year round but can be a lot worse in winter. Special circumstances for accepting a review after 1 month has passed may be considered. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. We service all gas appliances supplied by us every year and will leave a certificate confirming that they are safe and in good working order. Home Housing Housing Search our site Search. These cookies track visitors across websites and collect information to provide customized ads. Telephone: 0300 1113000. 26 January 2021. Special circumstances for accepting complaints beyond this time will be considered, including the reason for the delay in telling us what went wrong. If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Where we have taken legal action that we has a duty to perform, such as recovery of Council Tax or enforcement action. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. Discretionary Loans Information (PDF, 86.6 KB). A principal council, a non-metropolitan district council, a local council in south east England, a lower tier local authority, a council with district-level functions and a council with district-level functions in England. You have rejected additional cookies. Our staff will not carry out works where children are unaccompanied. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. If the council has failed to act on issues that you have notified them about, then you could be eligible to make a claim against them. 590 requests. You may have to leave your home if major works are needed on the building. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Youre likely to be responsible for things like: Your council is responsible for making sure: Your council will have a published policy setting out the timescales in which it will carry out different types of repairs. These services include waste management,. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Report an empty property. We also use third-party cookies that help us analyze and understand how you use this website. We will give you at least 24 hours notice, except in an emergency. Resources for buying a home. Wates has been appointed by Peabody Housing Association to deliver responsive repairs and specialist works for over 13,000 homes. The Wates Group is marking the run up to Europes largest housing festival, Housing 2022, with the launch of Wates Retrofit, a new stamp of quality that signals the Groups commitment to Net Zero carbon and to supporting those facing fuel poverty from unprecedented rising energy costs. Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. Confirm Password *. The London Borough of Camden Council. Analytical cookies are used to understand how visitors interact with the website. Young people across Brent have been given a unique table tennis masterclass by Paralympic gold medalist, Will Bayley MBE thanks to support from national developer and housing maintenance provider, Wates who is working across the borough. However, despite our best intentions and hard work, things can sometimes go wrong. Wates Living Space, is continuing to grow its presence in London with an appointment to carry out fire safety works on behalf of Barnet Homes. A request for a service (e.g. It is your responsibility to supervise your children and pets while we are working at your home in order to keep them safe. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. They may be able to provide an apology, explanation or other action to resolve the complaint quickly,without having to use the formal complaints procedure. Call us on 0333 050 8887 to start the process or fill in the form. If you suspect there is damaged asbestos in your home, you should email housingrepairs@enfield.gov.uk. For more information, contact the HSE Gas Safety Advice Line on 0800 300363. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Before you contact them, they will expect you to have given us a chance to deal with your complaint. February 27, 2023 alexandra bonefas scott No Comments . Share Friendly and fun place to work Council tenants. You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. The contract will commence in April 2020 and will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. We will attend within 4 hours to make the situation safe.