My media room cabinets are a mess from incorrect measurements by designer Lynn M. The installer took over an hour to figure out how he could compensate for Lynns mistakes. A proposed Closets by Design class action lawsuit says the custom closet company offers discounts that are inflated, drawing in customers based on the buyers belief in the misleading pricing scheme. I made several calls, and left several messages for the Design Manager Arcinega, and as of 6-1-21, all calls and email attempts have gone unanswered! I am not sure if the manager understood that we took a picture of the blood only where we saw the blood. The lawsuit states that consumers who were duped into making purchases would not have made the decision to buy if they had known the regular prices were actually false. I just did 3 closets and laundry room cabinet with Closets by Design and had a fantastic experience! One of the installers then called a friend, not an electrician and asked what to do since he knew he had done something wrong because of no power in the room. Don't know why there are so many negative reviews. Add value to your home. Thanks, Working Capital: $25,000 to $50,000. 3rd set of file drawers? Case Summary. Photo by Naomi Morrison. I had a salesperson come to my property for a closet plan and paid a deposit of $200.00 on Feb. 23,2022 but then decided against the work. My wife realised the mistake only when she saw the end result. Like my Mother always says " you get what you pay for" and the advertising in Valupak should have been my first clue that this would be a disaster! This will surely increase the credibility of your complaint. Don't apply to this company . I attempted to cancel this order by E-Mailing their cancelation form but didn't hear from them. Hiding negative complaints is only a Band-Aid. Advertisers above have met our Appropriately, this meritless lawsuit was dismissed without any settlement shortly after it was filed and prior to the time any response was required once the Plaintiffs lawyers were advised of the meritless nature of the complaint. The "designer" came out and I specifically told her I did not want a portion of the closet behind the radiator, and I wanted the panels on the wall. Did you win? Overall a fun job. I also requested another walk-in-closet and a murphy bed/office room since the consultant was already here. The lawsuit alleges that defendants . Considering the cost of this service I would expect a better thought out design. The issue was escalated to Ed (VP at the company) who assured us that things would get fixed in the next few weeks. They blame the Designer and always make up stories. After he left, I looked out in my garage he left all the old parts, did not dispose of them. Actions does not process claims and we cannot advise you on the They sent us out into the field with very little training. Flexi Storage White 6 Shelf Walk In Wardrobe Unit. I didnt receive any assurance regarding the infectious disease concern since I came in direct contact with the blood, a payment for the cleaning services (we had hired a cleaning lady to come and clean the blood stains). I called their customer service and she said she'll talk to supervisor but don't believe. The Rep who measured for the unit was off by 8 inches side to side and 8 inches for the set of 8 cubbies I had installed under my tv. February 2019: This action was voluntarily dismissed When a complaint is dismissed without prejudice, an amended version of the complaint can be refiled.. January 2019: A class-action lawsuit was filed against Closets By Design for allegedly deceptively offering illusory discounts on custom closets, garage organizers, entertainment centers, and home office systems by basing the discounts on inflated retail prices. They gave me the total due on the first unit and the installers started to work on the one unit that they had all the parts for. Compare. They ran into a measuring problem. The Supervisor Mike was supposed to verify if the demo fees were removed as well and he never called me back. Back and forth, the reader can picture what happened, she hung up on me. On 05/03/2019 Knut Grevle filed an Other lawsuit against Closets By Design, Inc. Closets by Design is the latest retailer to face a lawsuit filed over the alleged sale of merchandise at fictitious discount prices. I said they could take off the PLATE. Submit a complaint and get your issue resolved. I hired Closets by Design to overhaul my garage. Why would a company send out installers without everything they were contracted to install? Imagine your Home, Totally Organized! I had angry customers call me because the installations were not right. 3 times I had to take off work to accommodate their mistakes and then I was left with a product that was NOT WHAT I ORDERED! That is when I found out that he took the wires he pulled off the power unit and just pushed them back into the wall. 72.8k Followers, 36 Following, 1,342 Posts - See Instagram photos and videos from Closets by Design (@closetsbydesign) closetsbydesign. Own a Franchise. They stuck us with 2 drawer sets. Redesigned Closet Figure 2 5 Let's focus our attention to the design in Figure 2. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Closets by Design. I paid a heavy price for a They do not stand behind their product because it is garbage, which is why you have to sign the contract and pay 1/2 up front before you can even see the finished product. Share your photos and videos with others to prove the truth of your words. Desired outcome: June 25, 2016. Is this lawsuit still active? They would not remove it or replace it. Lawyers for Trump say they can't . Add me. However, when they arrived noting was right. Closets By Design has an overall rating of 3.0 out of 5, based on over 275 reviews left anonymously by employees. I can't believe that I fell for this scam too. Or I would like a refund. Quality, Beauty & Commitment Are Built In. I also called their office 10 times, each time being told that a "supervisor" would call me but they never did. Horrible JOKE on us! The Closets By Design Lawsuit is Annemarie Newbold v. Closets by Design, Inc., et al., Case No. Then they inform me that a panel for my daughter's room was missing but they assured me that the panel would be in the very next day. So my molding were never secured and are coming apart, they also damages many of my walls, the front lips for my shoe closets are falling off, the door they installed in the very beginning is gouged, which the installers did, they installed a faulty lock on my jewelry cabinet and the list goes on. I paid my balance in full in good faith I was not given the service and quality of workmanship that I paid for. She finished up the drawings and quote over the next few days and we negotiated a few things with a final price. Custom Closets By Design Palos Il Patch. The one guy called a friend of his on how to get the power back and finally after an hour of confusion the power is back in my duaghter's room, but I don't trust their inept electrical knowledge so I have to call an electrician to make sure my house won't burn down. ), In May 2019, a class-action lawsuit was filed against Closets by Design for allegedly deceptively advertising discounts on home organizer systems. The Judges overseeing this case are Karen E. Scott and Josephine L. Staton. Perhaps they have a school to teach how to shaft people of their money. Flooring sold to me was suppose to be the best quality for a garage floor here in the desert. The VP Alex Jivalagian is evil and Maryann Machado, our customer service rep was ONLY out for a COMMISSION. If they do, I will give credit where credit is due! They demanded 50% payment up front and have held my money hostage for almost 4 months! And since she couldn't answer my question, she said: "I withdraw what I said." Closets by Design (Shirley, MA) is the mose incompetent, inefficient and unprofessional company I have ever dealt with. And she responded, "Are you being sarcastic?" WHO ARE THE KIDDING WITH THEIR PRICING. Pros. (16) $239 .56. Dont spend much time at the office but will be called in to drive there for things that a simple 5 min phone could solve. 3:19-cv-00077-JKS-KES, in the U.S. District Court for the Central District of California. Colorado. The quality of the materials is cheap and just a year after installation I called to have a faulty lock replaced, it was broken when installed, molding was never attached properly meaning it was just placed on top of the unit and not glued or nailed, the front shoe lips came off and upon inspection are held on by two flimsy nails, the drawers in my jewelry case are crooked and separating. I tried to remind John and Brian of this to no avail but as usual they did not care and hung up on me. In response to Closet by Design of Orlando, I want to make the necessary reservations and observations so that I can fully On Wednesday, November 9, 2016, Ms. Maria Blank responded to my residence for a consultation reference several installs. Jason, I saw your post. I ended up with an ugly mess, and damage to my walls. He left to get the panel needed, It took 4 hours before he came back with it. Who is ED Magedson - Founder, Ripoff Report. Waited called and was told I did not confirm my confirmation. The designer was a joke but was able to shimmy my hubby for money down to keep the prices! A whole month to find this out is unexceptable. It looks very unprofessional, and there is no fix to this issue despite the fact we spent thousands of dollars! It is surely not worth throwing the money on crappy job. 2K for few planks put-together shabbily! Closets By Design, Inc. et al. Setting up a free account with Top Class Actions will allow you to receive instant updates on ANY article that you Follow on our website. I just went through hell and waited 3 months to have my closets installed incorrectly. 2nd set a week laterwere 15 1/8 ("they will loosen up and you can use Wd-40 and Vaseline on the slides, and the gouges in the "wood" from the tight slides should get deeper, and that should help". Yes. A second deposit on final design and measurements was provided for $1, 673 on 4-7-21. On 10/07/2022 they came to install the shelving units as described in the contract. And when I asked her: "How so? We can work with you to remodel what already exists, or remove it entirely and start from scratch. Choose a location near you. 3) The salesperson incorrectly measured the distance between walls, and as a result, there is a gap between the closet board and our wall. All the reviews seemed reasonable to me and therefore, has changed my opinion on even considering this company. Founded in 2003, Waterstone operates out of offices in Chicago and San Francisco . I ordered a walk in closet by Closets by Design. The flooring installed is curling up and coming apart. Think long and hard before you take your chances with Closets by Design or you may be in for a big dissappointment! 3rd set brought after 5p today (all appts were on Friday afternoons/evenings but I had to be here from noontime onso lost 5 half days of work!). Remember above This company does not We ordered cabinets months ago, only to have the installers show up without all the parts, including the doors. This company HAS TO BE STOPPED. This was the WORST company to deal with bar none! It wasn't even close to the top of my list of things to get back to urgently. But I am getting no replies. When you need a customised home storage solution, you can trust our talented team to design, build, and install high quality wardrobes and storage furniture that will look stunning and stand the test of time. I was expecting the other room to be done the next day. I had to take video footage and send to the manager per the customer service rep, Gabby, was quite rude when I called. THIS IS A TERRIBLE COMPANY! You can then Follow the article above, and get notified immediately when we post updates! Required fields are marked *. photos. June 9th to be exact. 2. They are super pricy, unprofessional and quality is very very poor. They couldn't finish the drawers because the side panels were drilled wrong. Can you tell me exactly how I mistreated the installers?" The first time they came out, all they could install were the hanging rods. Initial Franchise Fee. Each time I only received the run around and was told each time "We should have everything for you tomorrow" but when tomorrow came nothing was right. I agree I order my closet aug and its Dec when they start install my closet and sane thing they didnt do it right lots of reject . The owner Brian Gruber told me to remove my original FB post explaining the painful process and refuses to honor the companies LIFETIME WARRANTY because I did not remove the facts on the FB post. The installers showed up at 2:30 pm, no big deal; they had no mask on and claimed they didn't need one because they are vaccinated; upon my insistence, they accepted to wear a mask and asked me to provide them with one, no big deal! Every call was it should be in tomorrow. After about a week of this excuse and getting more and more upset, I finally called and was told that the panel was in, and they would be there the next day. PCR works with companies to arrive at their desired results. Closets By Design is a family owned & operated business. Top Class The molding on the closet was not ordered and after a month of waiting for a date to add the molding, Lynda my designer advised it was never add to the original order. The dispute has been resolved. Supposedly it was broken upon delivery but seriously, it took weeks to order another one. I would like to start a class action lawsuit. Closets by Design At Closets by Design, we design, build and install custom closets, garage cabinets, home offices, pantries and more. At this point Im considering doing a joint case with the many people they have screwed over. I have made a decision to NOT let this go. All business will get complaints. 15". Really! Get A Quote. She told me a date one month later for the installation, and told me that they will call me 72 hours in advanced to remind me. On 3-30-21, I met with Designer Tamara Hatefi of Closets by Design from the Whittier, CA office (CLIENT # 168400). I thought I ordered ":custom" closets, especially for the price, but what I got was not wood, not pre-fabricated, why did they take measurements when the installer cuts all boards on sight? Already had one accident where I caught my foot on the loose and curled up piece and fell to the cement injuring my hand and shoulder. Closets By Design has an overall rating of 3.0 out of 5, based on over 284 reviews left anonymously by employees. He said the light wasnt working. HOW LAME IS THAT? We plan to move in next week. I waited 6 weeks for a hamper! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Design was good but the product itself looks cheap as crap! In the afternoon I called them and asked for the manager. 2) The salesperson is pushy and will make a fake call to the manager to get you a lower price; its just a gimmick to convince you. Follow. Corner wardrobes. Took me better part of an hour to clean it up . According to the case, the defendants - Closets by Design, Inc. and CBD Franchising, Inc. - perpetually advertise their home organizer systems for 40 percent or $200 off, which leads customers to believe they are purchasing the items at a steep discount. So please, whatever you do Don't use this company. POOR QUALITY, POORBUSINESS PRACTICES, ILLEGAL ACCOUNTING/BILLING/PAYMENT PRACTICES, etc. drug injury lawsuits and product liability lawsuits. I looked through my emails and do not remember getting any emails from Brian and the company knows I have major medical issues and is taking advantage of me. We'll seestill waiting. I gave them 30 days advanced notice for cancelling order, and they refused, they kept my money. Closets by Design advertisements and pricing structures fully comply with the law. However, a new class action, Grevle vs Closets by Design was filed on May 3rd, 2019. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. He did that but did not use electrical wire, he used scotch tape to tape the wires. The franchisers cram it into a week to avoid paying the designers MINIMUM WAGE for two weeks time. All Rights Reserved. I re-sent this cancelation, again by E-Mail, still no response. My advice - just DON'T do it! A deposit of $1, 673 was provided. Or give us your closet dimensions and our expert in-house closet designers will design it for you. Royalty Fee: 6.8%. A new lawsuit claims Amazon is breaking California law by selling products containing donkey meat. Did this cleaning lady clean your whole house? And they demand payment before they even install. I say go to Lowes or Home Depot, where you get REAL wood for less than 1/3 the price! Consumers love to do business with someone that can admit mistakes and state how they made improvements. However, the installer never asked me for payment nor the information for the card I wanted to use. I was given an install date of 10/07/2022. They still have not been installed in my house. My nightmare is similar to many of those offered here. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers.