You may wish to print on colored paper and laminate for a long-lasting product. We're committed to your privacy. Right, Tom, over to you. Level: Pre-intermediate (A2-B1) Type of English: Business English. The way I see things, we need to return to our rural base by developing an advertising campaign to focus on their particular needs. Any matters aris. We specifically [insert business value proposition], which sounds like what youre looking for. But you know that they buy from a competitor with lower prices. Margaret Simmons: May I also introduce my assistant, Bob Hamp. The prospect approaches the salesperson and lets them know theyre in between choosing you or your competitor. The meeting was declared closed at 11.30. session is start. XC: I strongly agree with you, Boon Kai. Project A should be start on August not on September. XC: Yes, youre right. The Salesperson: Hi [customer name], Im calling because weve scheduled a product demo for today. Please send my regards to him. Torento. ESL Conversation on Business Meetings Part A. Tony: Hello everyone. Neil sits on various external committees and we have all the internal committee meetings that have to be attended the focus could be anything from fund-raising for future years, to buildings management., 10/13/2015 another meeting was scheduled. Youll get a sense of what usually happens during them, and you can practice the scenarios with a friend or a mentor that is willing to help. be the secretary today? cheque machine because it is having a win-win situation. Our rates are [insert business specific costs], and we bill on a monthly basis. The facial expression and body language of It's a good idea to review past business shortly before moving on to the main topic of discussion. It can be really helpful to practice different business English dialogues that will help you be confident and communicate effectively. What is role play? Another way to prepare is to review common sales role-play scenarios, like the ones on this list. Let me take you to our options. also save time. XC: Well done. Wei Foong? By starting off slow and simple, you and your team will be ready to roleplay high-stakes scenarios. Oh by the way. Share. I agree with trial period as we will have enough time to deal with delays and unknown Although the existing cheque machine still Sometimes customers are close to making a decision, but they get stuck between two options. Identify the most productive ways to respond to a hostile prospect. We have chosen Youll get a sense of the skills required for the role and what the role-play scenario may entail. programme will only install at some of the branches but a trial period will definitely reduce the (You can play multiple times so each team member has a turn as the salesperson.). Oh by the way, Johnson and Shirley are unable to presence for this meeting because they are on a business trip to Japan. Reported resources will be reviewed by our team. For more information, check out our, 10 Sales Role Play Exercises & Scenarios To Prep for Negotiations, Pop up for DOWNLOAD THE FREE SALES PLAN TEMPLATE. "If you can run six miles in high altitudes," they reason, "youll be in great shape to run a race thats three miles at sea level.". You can adapt it to meet your individual needs. Think of it as a dress rehearsal for a big moment. First, read through the dialog and make sure that you understand the vocabulary. Questions like, . . agenda? Please know that if you ever get to a point where we can help you, I would be happy to have another conversation and discuss a potential partnership.. Perhaps your product/service isnt the right fit for their business, they dont have the budget, or theyre just not ready for your offering (but might be in a year or two). When invited for an interview, do research and see if theres information online about whether the interview will involve role-play. Jack Peterson is the Southwest Area Sales Vice President. role play, ask the groups to take five minutes to talk about what happened during the role play from the perspective of the CLO/facilitator (self-assessment), the stakeholder meeting participants (personal satisfaction with the interaction, sense of engagement), and the observer (objective assessment using the Role Play Observation Checklist). We should be providing the same sort of knowledge on our rural customers to our sales staff there. Right Bert? Tom Robbins: Thank you Mark. Make sure that everyone has an agenda of the meeting and stick to it. You may choose to redo the negotiation with the same circumstances or pick another scenario from the options. Refer to the agenda as needed. I have a good understanding of how your service will meet my goals. Common objections scenario: get comfortable answering everyday questions. We have ended our discussion, let me summarise. Right, it looks as though we've covered the main items Is there any other business? Im hoping to understand what the exact issue is so I can provide you with the best solution, which may end up being a refund., The Prospect: The product is clearly bad if it arrived and didnt work. Some of the questions they have may be directly related to how your product measures up to a competitor, so its important to be aware of your value proposition. John Ruting: In my opinion, we have been focusing too much on urban customers and their needs. QUESTION (A) : With reference to the relevant legal provisions and case laws, discuss the legal implication(s) arising in the, Based on the case Adams Funeral Home Case 9 Assume that you are a Family Business Consultant and that you have been hired by the current President Richard (Rick) Adams. 1. You may encounter questions and resistance from your own team! With roleplay, you can work through potential outcomes and tailor your potential responses. Scenario: Denise Chapman and Junichiro Yasuda have their initial meeting at Akuta Corporation in Tokyo, Japan. period as the way to introduce the new function. Once this is done, you can prepare you and your team by practicing the delivery of those messages. I believe that our IT XC: First of all, is everyone here? hear a short report on each point first, followed by a discussion round the table. Supervisor: Appreciated Ram, Peter I will discuss about this issue in the HR meeting tomorrow and I will fix it. Thats okay! Savvy customer scenario: working with a customer that has done their research. Oh by the way, Johnson and Have you all received a copy of the It will help to follow the five steps below. Published: meeting due to sickness. Then, give the salesperson and prospect their price/budget. The prospect should do a bit of research and come up with a higher-level question that is not commonly asked. Shall we convene the meeting? They must divide the $2 between themselves. Imagine that youre meeting with a huge potential customer next week, trying to close a deal. This is because that the online survey can reduce the set-up and Provide specific descriptions of how you completed ALL tasks and activities. Did the prospect feel the salesperson was too pushy? In essence, youre building a study guide to prepare for the event. Do you think it would be possible for you to attend one or two of these meetings? You can fill in the script with examples more closely related to your business. The three basic negotiation practices are win-lose bargaining (one person gains at the cost of the other), win-win bargaining (both people benefit), and mixed-motive bargaining (both people benefit by expanding the pie.) This exercise from MIT, known as the Two Dollar Game, illustrates all three -- and shows mixed-motive bargaining usually leads to the most desirable outcomes. Extreme sales negotiation Scenario: practice dealing with extreme situations. Our last supplier was great with their [insert info here], but we always wished that we had [insert something your specific business offers]. low cost research method. will process the cheque and deposit the money immediately without waiting for 3 working days. Its much easier for them to see how you operate as a sales rep if they put you in a sample scenario than it is to hear you tell them what your skills are. Fortunately, its very easy. The salesperson becomes the prospect, and the prospect becomes the salesperson. Only through this repetition can you succeed. I know that this is a bit of a tight time frame, but were really hoping we can make something work!, The Salesperson: I understand the time constraints! A&D Creative Solution. Mae Ann: Since everyone is around lets get started. Shall we convene the meeting? Not only that, online survey can The members agree to, accept the invitation. Its a simple, direct way to plan for success. Feel free to reach out to me on my website. By embracing these tips and tricks, your business can successfully role play scenarios. Take note of their mistakes (without interrupting) and encourage your student to debate and make it interesting. My students found this activity to be informative. Learn more about kicking off conversation with this tutorial: Seldom will a first attempt at role playing scenarios be completely successful. This enables you to present your case from a position of easy strength. After an agreement is reached or you reach a standstill debrief. Right. Simulation Scenario: You are employees of Adventure Nation, a local, high-thrill amusement park. Workplace Negotiation Role-plays & Discussion Expressions (ESL) ESL Level: Upper-Intermediate and above Class Time: 40-60 mins Language Focus: Speaking, expressions for making a request, agreeing and disagreeing (negotiation) Description: students study expressions for discussing issues at work and then practice using them in role-play situations. These are easy to use and built for sharing with your team. So, I work in video editing and Im looking for an external harddrive that can handle large multimedia file transfers, sometimes multiple times per day, with little downtime. Human resource Manager, what do think about that? I know there are similar products on the market, but what sets ours apart is that [insert value proposition]. See pricing, Marketing automation software. Please note that you can adapt the scenario to more closely fit the products and services offered by your business. To complete the form, you are required to: a. In this situation, the salesperson is working on having trouble compromising, even when the client's value is clear. I'm afraid our national sales director, Anne Trusting, can't be with us today. Be confident in your skills, know that you prepared as much as you can, and navigate the scenario as it happens. Its crucial to be aware of and prepared for your personal negotiation shortcomings. Weve covered the main items on the agenda. 4. with customer and we can easily meet our customers expectation and requirement. The last meeting focused on a brainstorming session concerning improvements in customer support. Jennifer Miles: I must admit I never thought about rural sales that way before. In this tutorial, you'll learn how to apply role play to business cases. The next one is Friday, November 17th., From now on, we will meet with Francis and his team bi-weekly to follow-up the plan and ensure the timing and quality of the event., It is crucial for the team to have regular meetings to enable the staff to implement new ideas or plans, solve problems, discuss, prioritise and accomplish important tasks, which in all will benefit the pupils education and school experience., It is crucial for the team to have regular meetings to enable the staff to implement new ideas or plans, solve problem, discuss prioritise and accomplish important tasks, which in all will benefit the pupils education and school experience., In the Integris Health System, meetings are held on a very frequent basis. by only introducing it at some of the branches. Publication date: 09/10/2019. It helps you become (and appear) well-prepared and comfortable. Next, youll need to identify all stakeholders in the event. This helps you offer a smooth, thoughtful response when confronted with any reaction. This activity is a simple role play for negotiating a raise. Role-Play Members: (a) Salesperson-Rich McNeill, (b) Customer-Erin Adkins, and (c) Evaluator-_____. The scenario cards include 15-speaking parts and an additional 24-optional job cards for each student to be included in the introduction segment of the meeting. Switch roles. main agenda, any matters arising from last meetings minutes? Sorry for interrupting but I disagree with you, Boon Kai. also will easy for us to collect the data. Which responses worked well? Business Communications Course Supplement (Activities + Projects). So Im hoping you can help me come to a decision?, The Salesperson: Sure! Explain how roleplaying is more than just a theory. In this, Task 1 Analyse and answer questions A by following the IRAC format. KN: Yes. I am glad to welcome all the managers to the first meeting of the Dolce Pastry Enterprise. For my suggestion, our department can try to develop a Normal negotiations are challenging enough. Capture what went well and learn how to repeat it. Anyone else? This is a powerful technique to address nearly every question and task. But sometimes, its tough to know how to start a roleplay. specialist are able to identify the problem and fix it effectively and efficiently because they will If you dont mind, Id like to skip item 1 and move on to item 2: Sales improvement in selling. many of you agree on installing new machines? the customer will give us a clearer indication of customers honest feelings and emotions. new programme might reduce the speed and function of the cheque deposit machine. Our budget is more in line with the pricing model for the lower tier, but we need the specific functions offered by the other. Key members of your team may also play their real-world roles. Thats not up to the standard we hold ourselves to, so Im happy to help you with that. Many business interactions are complex, with an array of possible results. To demonstrate the importance of mutually beneficial agreements and preserving healthy business relationships, ask them to run through the exercise for the third time with their current partner. The person playing the prospect then gives their feedback. But your team may not have experience with them. Pair each salesperson with a prospect. Write your companys price on one slip of paper and the prospects corresponding budget on another. Khe Ai, please take note of that and amend for the changes. The participants will be expecting to switch partners again. You can adapt this to meet your needs. main agenda, any matters arising from last meeting, for Project X and the project is expected to be complete on this September, project to improve our existing cheque deposit machines. With every outcome identified, you must craft a response. Write down a variety of situations in which you would need to break up with a prospect. I think survey. Business Meeting Simulation Role-Play by Business Girl 4.9 (16) $2.50 Zip Hold a business meeting in your classroom with this staff meeting role-play activity. Try another search, and we'll give it our best shot. meeting. Scenario One: Workplace Conflict You are the supervisor in an IT Call centre where two of your staff members have not been . These meetings will keep the executive team all on the same page while also allowing the employees to feel that they have a time in which their concerns and problems will be heard and also resolved. Director of Administrative Services, Opening Remarks- The chairman in his opening remarks condemned the poor attendance once more and called on members to have a change of attitude towards meeting attendance. 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The roleplaying points to how to convince the other party without angering them, and at the same time assuring them of best services form the focus of this role play Facilitator Guide & 2 Participant Handouts Communication Feedback Assertiveness Persuasion Body Language Managerial Skills Time Management 'Wander-Me-Not' The new machine comes with better software and hardware However, all customers will be able to enjoy Employee is initially mapped to: (NF=Nigel Fraser, M=Martin, J=John, E=Eliana, D=Denise, MK=Markus) N I think we all agree that we need to work a lot better as a team. On separate slips of paper, write down possible prospect responses, including anger, dismay, and thankfulness. For example, maybe you tend to get nervous and offer discounts prematurely -- or conversely, your unwillingness to compromise leads many potential buyers to walk away. Alice Linnes disagrees because she feels rural customers want to feel as important as urban clients. Many business interactions are complex, with an array of possible results. Besides that, congratulations to all the managers on the success of the official opening ceremony of our shop. service of bank. Spend five minutes writing down which responses and techniques worked and which did not.