The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. The tickets were bought and sold online, using the Viagogo fan resale platform. 2.7 Payment Authorization. Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. Claim compensation You may be able to claim some compensation for loss of enjoyment. Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. The Full Court upheld the finding made in 2019 that Viagogo had falsely represented that it was the 'official' seller of tickets to particular events. We will also add sales or value added tax on our fees as applicable. Contact your bank or credit card company to verify the authorisation of payment to viagogo. Make them aware of your experience and the complaint youve made. The Sellers and the Buyers are hereafter jointly referred to as the Members. 2.14 Substituted Seat Locations. This fee will be deducted from your payment. Note that Your payment may be withheld if you violate this clause. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. We will be looking closely at this evidence to ensure that the order has not been breached. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning. Learn more. Limerick, County Limerick 35 reviews; 9 Dec 2022 - Seller Support Associate . We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. If you can't make the rescheduled date, then you're entitled to a full refund. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Tickets get sent straight from seller to buyer, but the seller doesnt get paid by viagogo until after the event and if their buyer has any problems the seller doesnt get paid and is liable to pay for a new ticket for the buyer at whatever price. 2.3 Username and Password. That helps us fund This Is Money, and keep it free to use. I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. It is a condition of membership of the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket's face value price when an event is cancelled. 2.9 a) Exception to Sellers Obligation to Confirm. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Hi All, I am a new member and have been in contact with Viagogo over the last few days as I looked to purchase Lewis Capaldi tickets on Friday, however the price I was given at the start of the. buyers felt they were not provided with full upfront terms and conditions of the ticket, or relevant details about restrictions including resale restrictions. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. 2.10 Collecting Payment. I have since learned that Viagogo pay Google well to turn up first in these searches making people believe that . M.B, via email. This does not affect our editorial independence. The 'Payment' tab is automatically open. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. 3.Click Dispute a Transaction. Unlike Section 75, chargeback isnt a right or law and offers no guarantees, but it is a way your bank may be able to help you. Have we let energy giants make too much profit? 'Our fraud team also carried out a full investigation to reassure the customer that there was no suspicious activity on his account. 2.9 Seller's Confirmation Obligation. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Sellers: once your tickets have sold, viagogo charges a service fee. To post a ticket for sale on viagogo You must first register with the Site. This is Money is part of the Daily Mail, Mail on Sunday & Metro media group. Only some of my tickets have sold. Follow these simple steps to get your money back if you've got a problem with your tickets, 2. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. Both you and the company were insisting that you weren't in the wrong. There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Dispute raised viagogo - PayPal Community Resale websites in particular will often ask customers to have a payment card linked to their account, to make it easier for payments to be processed quickly when they are received. Viagogo accused of listing non-existent tickets on behalf of seller 2.4 Listing. Madrid-based GES SL listed thousands of tickets, including more than 600 events in the UK, on the Viagogo website, which is Britains largest ticket resale platform. Five tips on when to seek help, hiring the right firm and typical costs, Do not sell or share my personal information. I entered the incorrect email when registering, how do I change it? Contact your bank or credit card company to verify the authorisation of payment to viagogo. Ticket reseller Viagogo fined $7 million for misleading Australian But you insisted that you had not made the account change and while 180 is not an insignificant sum, it seemed unlikely that you would still be pushing the issue had you not genuinely believed that something had gone wrong here. Viagogo Fees & Review 2023: Is it Legit, Reliable or a Scam? viagogo Pay & benefits reviews - Indeed Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Including any such items constitutes a material breach of these terms and conditions. For American Express this is the 4 numbers on the front, right hand side of your card. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. You can update your payment method as long as you haven't yet been paid. 5.1 Investigations. We are no longer accepting comments on this article. Help! Is Viagogo Legitimate??????? - The Student Room The CMA's legal victory forces Viagogo to address alleged breaches of laws designed to protect consumers. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. This is the first time i used their portal to sell tickets and they have the worse customer support and transaction process. How can Viagogo get away with charging such big fees? Dodgy tickets, huge mark-ups - what is Viagogo really up to? If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. I want to ask if anyone know their custumer service valid e.mail ? Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? As shares tumble and costs soar Will the fast food giants ever deliver for investors? If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. How do I delete my listing? If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Crucially in your case, this means. Red Hot Chili Peppers Tickets. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Viagogo Reviews (2020) | Is Viagogo Legit & Safe Site? With mycashbacks you get cash back & discounts very easily! Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Hello has anyone had a successful outcome from viagogo through paypal. The CMA should immediately intervene and investigate these allegations and take necessary legal action.. To set one payment method as your default, under 'Payment options for selling tickets,' select the 3 dots next to the one you want as a default and then 'Set as default.' See Getting paid for your StubHub sale for info about when to expect payment. 2.16 Season Cards. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Jun-18-2021 11:52 AM. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. You may only use the Services if You can legally enter into and form binding contracts. Another option you can try if you are looking for an alternative to Viagogo is Ticketsnetwork. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Be the first to hear about special offers. 2.8 Notification. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. The fastest-growing and preferred acquisition channel for over half our multichannel sellers. Apparently not. Reg Walker, a ticketing expert and security consultant atthe Iridium Consultancy, carried out test purchases, placing orders for tickets on Viagogo. Can anyone help me? Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. TicketNetwork. How do I edit my listing? When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Visit the Payment Methods section to update the details. What a load of shit, this site needs to GO. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? Instead, write to them again: restate your claim, and the reasons for your complaint. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. We endeavour to rearrange delivery with the customer or arrange a collection point. Viagogo said that its fraud team had investigated your complaint, and detected no evidence of wrongdoing. 4.3 Sellers Shall Not Include Promotional Material with Tickets. You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. 2.13 Ticket Information. Ticket listings are a representation of actual seat location. Affiliate links: If you take out a product This is Money may earn a commission. Dec-23-2017 03:49 PM. We may investigate complaints and violations of our policies. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Sadly I could no longer attend on the new date which was in October 2021. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. What is the Viagogo booking fee? - Quora Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % Scottish victims of Viagogo have vowed to keep fighting after the rogue ticket firm were forced to hand back more than 100,000. Does Viagogo pay their employees well? Contact your bank or credit card company to verify the authorisation of payment to viagogo. Reiwa 5th Spring Tour Grand Sumo Tickets. Cons: Viagogo Reviews. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. In future, if you have issues confirming or fulfilling . You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. . The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Selling ticket FAQs. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. How do I change my payment method for getting paid? In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Please note this does not include any sales or value added tax that may be payable on viagogos fees. Published: 12:47 GMT, 15 February 2022 | Updated: 12:47 GMT, 15 February 2022. Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS).