I have a record producer where I modified the labels with a catalog client script as you explained above. Youll need to remove the current business rule and add a new one to the Record producer table as described above. One thing to watch out for are any fields that are still marked as mandatory, if the fields get hidden by the client script, the record may not be able to be modified. g_form.setDisplay(variables., false); doesnt work anymore as referenced on this wiki article: http://wiki.servicenow.com/index.php?title=Client_Script_Access_to_Variable_Fields_on_Task_Records. Can you point me in the right direction? Asking for help, clarification, or responding to other answers. Ill provide an update when I figure it out and if nobody has already posted it. I think the best solution is simply to create a new reference field referencing the Record producer [sc_cat_item_producer] table named Record producer [u_record_producer] on the task table. Why is this the case? Record producers are a great piece of ServiceNow functionality that allows for the creation of records in any table via the standard Service Catalog interface. Record producer variables are stored in the question_answer table. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. We will look into the following topics in this tutorial 1. It depends completely on how you use it to solve the problem at hand. Use catalog item add multiple items to cart and generate request and multiple RITMs. scriptCode += "g_form.setDisplay(\"variables." Heres a quick example that should allow you to change the variable set text. They are still appearing although the visibility has been set to false during the form-filling process. I tries setDisplay for my variable editor being used on HR Case i.e, default variable editable formatter created for HR Case. This editor displays the values of questions specified in the record producer. After we made some base categories lets make some matching subcategories. Ex: https://demo14.service-now.com/nav_to.do?uri=incident.do?sys_id=9235bd7f99503000a7511bee4209777d. A Catalog Item isa form used to submit information, a request, or to create a task. ServiceNow - Dependent Variables on Record Producer in Service Catalog. SN Pro Tips Setting Catalog Item Variables from URL Just set up a generic example using the scratchpad. Using Category and Subcategory on ServiceNow Record Producers This would allow for easier identification of the entry point for record producer transactions. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Not sure if its possible there actually. If youre going to K12 I could take a look at it in person. Build like you mean it!! Anyone know how force a record producer to update an existing record instead of inserting a new one? eval is no more evil than any other method. Nice work! Staging Ground Beta 1 Recap, and Reviewers needed for Beta 2. The reference qualifier here is important. producerVars.addQuery(table_sys_id, current.sys_id); Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. It seems like client script doesnt see variables. Has anyone had any issues with this with the Aspen Hotfixes? When the record is submitted using a record producer, you are redirected directly to the generated record. Now this is how these two look in the portal: Lets navigate to the sys_choice table. ServiceNowVariable2Version: Rome VariableCatalog Item Copying variables into the Description field provides a way to search on and parse through information from catalog item or record producer variables. access of field label? Ive tried this function call, but to no avail: changeFieldLabel(variables.requested_for, Requestor); Unfortunately, ServiceNow hasnt given us a good way to get at those variable elements on the standard forms. You can do that by going to sys_choice.LIST in the application picker. This tool allows you to populate variables on a catalog item or record producer automatically, by simply using a custom URL. Then I tried your code and it worked fine as well: https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, So I just need to figure out how to upgrade my instance. labelElement.next().style.backgroundColor = color; I am trying to push some of the field labels into another field, field name(column name) is working fine but unable to print field label. However, if in a script the element name is a variable, then gr.setValue(elementName, value) can be used. I hate that message though. Video demonstrate that what is ServiceNow Record Producer and how to create record producer in ServiceNow. I am new to ServiceNow. addInfoMessage( message); //Redirect the user to the homepage. I've updated the article. Thanks for contributing an answer to Stack Overflow! pretty much like incident . Just make sure that you check the Inherited checkbox if you decide to set this up on the task table! This was just what I was looking for, thanks for sharing. Using Static Choice Input Variables. Ive posted an update to this article. The id matches the sysID of the macro variable itself, so I could find it with a client script, but I cant figure out what command will hide it once I have that id. }. You cant do this using this script. Well done. I got your initial script to work changing a variable label on a catalog item. We want to test that our qualifier works. The element HAS to match in your reference qualifier for the subcategory variable. My next question How can I make this work for Record Producers? Thanks for checking into it I really appreciate you taking time to look at it. producerVars.addQuery(table_sys_id, current.sys_id); There is an index on questions_answer ( table_name, table_sys_id, order ) that is not used because table_name is not being used, but it is available, and can be used to speed up this business rule: var producerVars = new GlideRecord(question_answer); What if you need to change the label based on some criteria unique to that table (such as change type or incident priority)? getRefRecord () function in ServiceNow. What you would need to do is use current.setAbortAction(true) in your producer to abort the producer insert. Is it possible to rotate a window 90 degrees if it has the same length and width? If you walk through that reference, youll notice that sc_cat_item_option is empty. retrieve all variables - record producer or RITM - from the generated Therefore, an administrator or developers should be very much clear about to decide which is best suited according to business need. I agree that they still can be incredibly useful in the right situation. The field is already set to mandatory, but when the label is changing, that red asterisk is disappearing. g_scratchpad.emptyVars = emptyVars.join(,); February 7, 2020 Tech Blog Pathways Development Team choicevalues, . How do I get the value of text input field using JavaScript? Static Choice nodes have both a Label and a Value.Depending on the context, a developer may want to use one or the other. Also, anyone work in a regulated environment where hiding fields on a form, even if empty dynamically would be considered a violation? We do have view rules on that table, but with Global selected on the scirpt, shouldnt it run across all views? This works just as well: Ugh. Looks like it works great though. Product Documentation | ServiceNow Works find for one column layouts. Regarding hiding variables with a matching default value, you can modify the script to do this, but I think it will be difficult to determine which items to really hide. to the appropriate queries in the code might work. Ive updated the instructions above. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Typically, record producers are used to allow users to create incident or change request records. if (v == && v.getGlideObject().getQuestion().type != 11 && v.getGlideObject().getQuestion().type != 19 && v.getGlideObject().getQuestion().type != 20 || (v.getGlideObject().getQuestion().type == 7 && v.getGlideObject().getValue() == false)) { Note: The performance of this report depends on the number of variables and incidents in your system. Must be some limitation with the Service Portal API. In the Variables tab or section, open the Please describe your issue Just curious, where did you find gs.action.getGlideURI().getMap() this method documented on Wiki. Record Producer ServiceNow. Find centralized, trusted content and collaborate around the technologies you use most. Harnessing the Power of Dynamic Filters in ServiceNow, Building a CI Change Calendar Macro On The Fly, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Many a times we need to fetch data through a particular Reference field on a table, so we either go by dot-walking approach or we do multiple GlideRecords to fetch it. On the Let's set up your standard catalog item or Let's set up your record producer screen, configure the Name and Short description for the Catalog Item. Is there a reason that code wont work on a base task business rule? Items demonstrated/discussed in this video:* Prepare Table First* Hide information icon* Variable Default/onChange Client Script Combo* Variable Attributes* . We use a number of ui_macros inserted as variables, and the client script seems to not be able to set those to hidden, even from the ui javascript executor. Came here lots of times when the wiki did not solve my issues. It is possible, and this post will show you how it can be done. labelElement.style.backgroundColor = color; Labels are the pretty version of the data that drives behind it. What are 11, 19, 20 meaning in > producerVars.addQuery(question.type, !=, 19)? All of these are extended from the base Catalog Item (sc_cat_item) table and used to request fulfillment from your . id); How to get the children of the $(this) selector? I tried it on several requests on both of our sites and it works fine so there must be something else blocking it from working for whatever reason that doesnt happen on ours bizarre ill be interested in seeing what Mark says.. g_form.setDisplay(variables.caller_id, false); works fine there. If you can set it up and reproduce it in the ServiceNow demo instance I can take a look. An incident has been opened for you. *2 .getDisplayValue()DOCSMRVS.getCellDisplayValue()DOCSVariable.getDisplayValue()DOCS.getDisplayValue()GlideRecord, Variable(Label)(DisplayValue), Variable(Label)(DisplayValue)Variable(Name)(Value)API, GlideRecord.getLabel().getName().getDisplayValue().getValue()MRVS.getName()undefined, MRVSDOCS, ReferenceList collectorAttachmentChoice, ITSaaS.IT.. My method does everything within the record producer itself, but admins could break the code if they dont pay attention to what theyre doing. You can add the value of any record producer variable to the message by accessing the producer object followed by the name of the variable you want to access (producer.var1, producer.var2, etc). Yeah I switched to raw ampersands as an experiment and it worked fine. The solution described in this article can now be accomplished using the . You can also view the icons within. We have a global variable set for attachments with a real generic label Please attach any pertinent data. Attachment Variable on Record Producer not working - ServiceNow // Only run eval() function once to avoid recursive loop ecord producers in Service-now allow users to create records on any table directly from the Service catalog interface. servicenow catalog variable types. Label fields label. Another common problem Ive seen is that you can end up with a lot of variables that end up empty in the variable editor on your request item or task because they were optional or hidden on the front-end catalog form. / servicenow catalog variable types. Sign-up to get the latest news and update information from ServiceNow Guru! Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. This is great. You can try out this report, however you will quickly see that sys_ids are used in the table and the report isn't overly that valuable. I have populated some categories in addition to the out of box categories included with Madrid. Couldnt get it to work at first, but it does now. I have created a Catalog Item along with a simple workflow to approve the request and then call a script that will fetch the form's field values and further call a REST API. For those of you working with record producers and building out dynamic pages, you may be aware that this can be a bear to work with. Making a Clickable Link Field as a Variable - ServiceNow + emptyVars[i] + "\", false);"; retrieve all variables - record producer or RITM - from the generated ticket January 24, 2019 below example, i did this in a custom portal page widget. Catalog Itemwill end up in opening a request and request item and attaches a workflow and catalog task, approvals, Record producersimply insert a record in the selected table. for (var i in current.variables) { I have tried the setDisplay option as well as getControl(element name).hide() (in firefox) or getControl(element name).style.display = hidden in IE. It seems like this code doesnt work on the new Service Portal? How to Create Record Producer in ServiceNow - YouTube Both of these ways are not working. Well want to store the record producer value on each target record that is created. There is, but not with the scripts here. Once youve got the empty variable names collected all you have to do is set up a client script to grab the g_scratchpad variable, split out any empty variable names, and hide each one. Care to post your script here? Worth putting error handling in there, but the basis is there. Those numbers correspond to specific variable types (labels and containers) that we dont want included in the query because they should not be hidden. If you need this to work for non-task tables, you can simply create a duplicate business rule there. Configuration fields . I like this better than what I have, Ill update the article above. I know your script works for others, so it must be something within my implementation of sc_task. Is it a known issue or I have to do something else. Catalog Item will end up in opening a request and request item and attaches a workflow and catalog task, approvals. var myVar = g_form. Well done. Ive also added a semicolon to the script. I think form annotations are probably the best option on a standard form. In addition to empty variables, is it also possible to hide specific variables? Here is how you could set up the business rule. How To Find Users Logged Into ServiceNow Instance? It appears that sc_item_option_mtom only works for sc_req_item. Then it passes this information in the g_scratchpad object to the client to hide the variables on the form. The business rule runs before the display of any record in the table (tasks in this case) and queries the sc_item_option_mtom and question_answer tables to collect any variable names for empty variables. Its so much of a hack that its likely to break in the future so Im not even sure that youll want to use it. Should work the same way on sc_task as long as you have the same scripts in place for that table. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Unfortunately, links in labels will be overwritten with this approach. That should be just what you need. 4 hours ago Record Producer.A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog.Use record producers to provide a better end-user experience instead of using the regular task-based form for creating records.. See Also: Free Catalogs Show details eres a quick tip for a Monday. }. Using ServiceNOw variables in Flow Designer Variables belong to global application so script is accessing on global then it worked. Modifying the Label of Form Fields With Client Scripts I think the best you could do would be to wrap your UI macro code in a specific div with a specific ID each time. With a client script you can target any field on the form and modify its label. I generally will use all lowercase with underscores if I need to include spaces in values. Episode 16 - Upload data with an excel file and Record producer in var emptyVars = []; Another thing is that someone suggested merging the business rule script into the client script in request and sc_task tables. The script is designed to hide any empty variables for any task records whether they are generated from a record producer or as a catalog item. function hideEmptyFields() { Is there a fix for this? How to handle a hobby that makes income in US. Is there a way to achieve the same inspection results of the variables without the use of the eval() function? } Sign-up to get the latest news and update information from ServiceNow Guru! The business rule simply populates the record producer sys_id value into the record producer Script field every time the record producer is inserted or updated and then the standard record producer script/creation process takes over and writes the producer Sys ID to the field per normal operations. Hide Empty Variables on a Standard Form - ServiceNow Guru Variables have come a long way since the early days of ServiceNow. I have a need to edit some variables at certain stages of the workflow once the item is created. They are only empty from a visual standpoint. Usually if a client script isnt working you can find some clues in the browser error console so Id check there. for example if this is my catalog item -> variable label Test Label Bold text in this text I want only Bold word to appear in bold, rest should be normal. Ill see if I can recreate the second problem Im having and submit one for that too. for(i = 0; i < emptyVars.length; i++){ All About ServiceNow Service Catalog Variables? Its when I call something like: g_form.setDisplay(variables.description, false) the whole client script fails. Did you make your solution work in Service Portal? Without going too much into how the catalog works, a catalog item or record producer refers to fields to be populated as variables. HTML code in label of variable and help text of record producer does not work on Service Portal, showing raw html code, which is escaped even when the system property glide.ui.escape_text is set to false. From the ServiceNow Wiki, here is some documentation to read before you start building your report. Say if Region is Africa, my next label should say which location in Africa? New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Example: var el = g_form.getControl ('short_description'); el.style.color = 'red'; el.style.fontWeight = 'bold'; Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. 2015 Locate any record in any table, by . Check out the prototype API for more details. My only remaining issue is hiding the variable set title if all variables are hidden. I wanted to post an easy way to do it . So you can get the sys_id of the record producer very easily using cat_item.sys_id Any advice? This value can then be used for reporting or other purposes in your system! Video demonstrate that how incident task has been . . Is a collection of years plural or singular? What syntax is used in a Record Producer script to access values from In record producers, variables in variable sets are not - ServiceNow Anyone found a workaround for that? This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. var scriptCode = ; Even the most proficient developers need reference material from time to time. Record producer - possible to write to another table using a reference Then your update would need to be a GlideRecord query and update. If you are interested in reporting on variables from Record Producers for Incident Management, here is a way to filter or export this information from ServiceNow. Its not being set up properly at the client though. ServiceNow, // remove variables included in multi-row variable set (but variable included in variables-row variable set are necessary. This is a lot more helpful. http://wiki.service-now.com/index.php?title=Scripting_for_Email_Notifications#Summary_of_Requested_Items, This is what we use in our email template which may help with not passing empty variables. . 0. The values populated in one field can determine the values in another. WARNING at line 6: Bad for in variable vars. What is the correct way to screw wall and ceiling drywalls? Here is my code snippet which I am trying to get the value -. /* Only include empty variables, and exclude Label and Container variables */ I have tried encapsulating the macros inside containers and then editing the Hide Script to allow containers to be hidden with no success. How To Add Schedule Job In Update Set In ServiceNow? This was just what I was looking for, thanks for sharing. producer. First, you should know that you can right-click any field and personalize the label for that field. If youre going to use this a lot I recommend setting up a global UI script with the following function. Because they have a value, even unchecked check boxes will appear when using this solution. Other times you'll need to do a GlideRecord query to get it. This means that youre stuck hard-coding values in a script or adding unnecessary variables to your record producer forms for every single record producer in your system. Currently all variables show up in those notifications. Please note that you will need to manually update every record producer in the system that you want this to work with in order for the producer script to be updated as necessary! I got the same warnings when checking the syntax on the BR. Variables are empty in the record created from a record producer