A: Your org might require you to register the device to track access to secured resources, such as files and apps. Q: Are Apple Watch or Android wearable devices supported for Authenticator? Whenever I try to enter a MS service (e.g. There are only 2 choices provided. If you register your device with your organization, your organization can change this policy on your phone. Maybe it was turning off wifi. A: You don't have to unlock your device to approve verification requests because all you need to prove is that you have your phone with you. To remove the app from a device using a personal Microsoft account, go to the two-step verification area of yourAccount Securitypage and choose to turn off verification for your old device. If yes, remove the problematic account from your app, add it again allowing notifications, and see if that fixes the problem. Download it from the Google Playfor Androidor the Apple App Storefor iPhone. Multi-factor authentication (MFA) is becoming increasingly important as part of the Internet security revolution. There is no alternate method since Phone/Text are disabled. For example, if we use WIFI. It was in the way more than I used it so I turned it off. Q: I have a Windows Mobile device, and the Authenticator on Windows Mobile has been deprecated. This does not sound like a problem specific to CSP Partners where this community is set up for, but more like a problem with a personal Microsoft Account outside of the scope of this forum. What is the version of Microsoft Authenticator APP? Accessibility Service. Q: Why when I try to use my camera to capture a Verified ID QR code it fails? https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. Q: I can'tadd my work or school account to Microsoft Authenticator and I am receiving the following error:We could not complete the sign-in at this time. This permission is required for sending notifications to verify your identity. Then, when you go back to the application or service you were signing into, the service is still waiting for approval from the app. A: You will see a prompt from the Authenticator app asking for access to your location if your IT admin has created a policy requiring you to share your GPS location before you are allowed to access specific resources. @Robert WoodsI would like to see the one-time bypass feature in Azure MFA. Then, select Add method in the Security info pane. I have previously used the 2-factor identification method on my old laptop, however, it doesn't seem to be working for my new laptop. Based on my knowledge, if you want to older version APP, you could download apk file and install it. Prevent phone from sleeping. A: Tap the account tile for the account youd like to remove from the app to view the account full screen. To use Microsoft Authenticator, you need to first enable it on your Android device. To switch your personal account over to notifications, you'll have to re-register your device with the account. Follow the iOS prompts to grant that permission. Q: Can I take screenshots of my one-time password (OTP) codes on the Android Authenticator? If your work or school uses Azure AD accounts, they are able to turn off this feature. Once youve removed all the accounts from Authenticator on your old phone, you can remove the app, as well. Camera. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. A: Press OK to dismiss the message and then go to Settings and make sure push notifications are enabled and you have network connectivity. The Authenticator app is not required for all accounts. Try change the network to see if the result is different? If you want to see your OTP codes in screenshots or allow other apps to capture the Authenticator screen, you can. Passwords are synced over an SSL-protected HTTPS connection, which helps prevent an attacker from eavesdropping on sensitive data when it is being synced. Q: Will my employees or students get to use password autofill in Authenticator app? A: Sites that request your Verified ID will show up in the usage history in the details of your Verified ID card. If you still have trouble, check these settings: Make sure the device requires a PIN or biometric to unlock. Cant text myself the verification code because the phone number is wrong and I have no idea how to change it. This article answers common questions about the Microsoft Authenticator app. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. To remove the app from a device using a work or school Microsoft account, go to the two-step verification area of either yourMy Apps pageor your organization's company portal to turn off verification for your old device. The problem persists. This means that your passwords inside Authenticator app are protected even if someone has your Microsoft account password. Try to remove the account in Authenticator and try again to see if there's any different. Highlight a Row Using Conditional Formatting, Hide or Password Protect a Folder in Windows, Access Your Router If You Forget the Password, Access Your Linux Partitions From Windows, How to Connect to Localhost Within a Docker Container. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Read the contents of your storage. Please help.Thank you. It is still a very reliable method of securing your online accounts, despite the fact that the app does not support Push Notifications. This is because the network connecting the service you are signing into terminates and is not able to receive sign-in approval from Authenticator, creating a loop. Always allow (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. Created on December 4, 2021 Push notifications for Microsoft authenticator app gets permanently disabled after reset of iOS settings. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. If it's a bug of Microsoft Authenticator 6.1.4, on Android 5.0.2 hope they'll fix it ASAP. We turned off the ability to receive texts/calls and are forcing the Authenticator app. A: Activity notifications are sent to Authenticator immediately whenever a change is made to your personal Microsoft accounts, helping to keep you more secure. More info about Internet Explorer and Microsoft Edge. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. Only someone with access to your phone should be able to get your verification code. The specific permissions you see will depend on the type of phone you have. Issues with Microsoft Authenticator not popping up Approval message, The problems should be divided into different parts, Re: Issues with Microsoft Authenticator not popping up Approval message. My phone have been stolen, I had work account logged in there. link. Please let me know if you need any further assistance. After that, starting Company Portal application again, Authenticator started to work as expected. If you restart your phone, this permission ensures that you continue you receive notifications to verify your identity. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. The feature is part of a wider set of updates to Microsoft's Windows 11 software to power PCs, which released about a year and a half ago. The Authenticator app, which works in conjunction with a number of MFA tools, allows you to sign into your online accounts using a code generated by the app. There is no help available anywhere, and there seems to be no way to "reset" this security information. Setting up a phone number to receivephone calls to verify their identity. To try to fix this, we recommend you select theSafariicon on the bottom right side of the screen while signing in to your mail app. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. 05:33 AM Your work or school accounts and your personal Microsoft accounts will have six or eight digit numbers visible in the full screen view of the account (accessed by tapping the account tile). Not receiving Microsoft Authenticator notifications on new phone The battery optimization setting for the Android app is set to Not optimized. Notifications can be sent all the time. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. change it to mobile connection to see if it is working3. I have an issue with MFA, my customers are setup to use Microsoft Authentication Mobile App, all of them have chosen to authenticate through the OATH token, they have been connecting successfully, but this week most of them are receiving this error "Unable to reach the server, please verify internet connectivity", the MFA server is up and running! We select and review products independently. Make sure the device is registered. If you don't get notifications at all, you should check the following conditions: Is your phone in Do Not Disturb or Quiet mode? This is causing issues when users need to re set up the account in the Authenticator app. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. Setting up SMSto receive verification codes. After you sign in with your username and password, you'll type in the verification code that's associated with that account. Googles online services are available with push notification authentication. 05:34 AM. Regards, Walter A: Yes, Authenticator on iOS uses Apple's ATS solution to support privacy and data integrity between the app and web services for in-app functions. Youll be asked to sign in to the Microsoft account you used for the backup on your old phone. Your accounts will then be backed up to the Microsoft account you used when you first set up Microsoft Authenticator. By moving to Safari, the whole sign-in process happens in a single app, allowing you to sign in to the app successfully. Therefore, having the phone and approving the request meets the criteria for the second step of verification. Make sure you have a copy of the backup codes for each account before you attempt to change your authenticator device. Simply log in to your account on your phones standard log-in feature to be able to log in only occasionally. On the next screen, you can select onStop sync and remove all autofill data. Youll need to provide your sign-in username so that your admin can look you up in your organization. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. A:SelecttheI cant see numberoptiononthenotificationsoyoucanseethesign-inscreenandthenumberyouneedtoselect. When App Lock is enabled, youll be asked to authenticate using your device PIN or biometric every time you open Authenticator. steps: 2.If you give some error log, try to change network, try to use 4G or other WIFI network. Then sign on with recovery account to do the restore. Dont allow: If you select this option, youll be blocked from accessing the resource. If you want to be certain that your account is always secure, you should use the Authenticator app. You can browse these log files in the app at any time to see the information being gathered. Microsoft is also providing Outlook with a similar service. Use biometric hardware. If you want to completely uninstall the app, you need to first unregister the app in the app settings. I have submitted feedback logs using Incident ID:UE5893G if it helps. Authenticator app isn't receiving notifications to - Microsoft A: The Authenticator app collects your GPS information to determine what country you are located in. Some work and school accounts require an additional PIN whenever you verify your identity. On Android, underSettings, selectSet as Autofill providerin the Autofill settings section. If you are still not able to add your account, please reach out to your admin. I ended up giving up and completely removing the add and setting up MFA on the device from scratch. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. I have not uninstalled the app from the old phone because I wanted to test it first. To remove an account from your old phone, open Microsoft Authenticator on it. 1. I also deleted all accounts on the app, uninstalled the app and reinstalled it. However, dontdo this until youve tested and made sure you can access these accounts on your new phone via Microsoft Authenticator. Q: I am having trouble adding my personal account to Microsoft Authenticator. Doing a new MFA registration in the authenticator app (showing the AR code) is only possible when you can access account.microsoft.com and log in using MFA - if you can't the dialogue usually also shows an option reset MFA, then you have to enter additional information to verify your identity. Push is available on all major mobile platforms, including iOS, Android, Fire OS, Windows, and BlackBerry. No real company should ever ask you to read your verification code to them over the telephone - especially if they called you. How do I set up my accounts in Authenticator again? Take Screenshot by Tapping Back of iPhone, Pair Two Sets of AirPods With the Same iPhone, Download Files Using Safari on Your iPhone, Turn Your Computer Into a DLNA Media Server, Control All Your Smart Home Devices in One App. A: The Authenticator app collects three types of information: Account info you provide when you add your account. I have make sure that the battery optimization and all sort of notification permissions are allowed. Cloud and network security: Your passwords on the cloud are encrypted and decrypted only when they reach your device. If you only have the authenticator app registered as second factor, please contact your tenant administrator and ask for MFA reset. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Backup and recover account credentials with Authenticator, Add your work or school account to the Microsoft Authenticator app, What happens if there's an unusual sign-in to your account, Where can we contact you with non-critical account alerts.