how do i report a downed comcast line?

This website wants shut Voting closed 14. Report A Downed Line. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. Exposed Line/ Wire - How To Report & Things To Know From AT&T It's a hazard to pedestrians and vehicles! Privacy Policy. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I am an Official Xfinity Employee. I have followed these instructions and sent the private message on 6/1/21. How to Reach a Real Person at Comcast/Xfinity. Help and Support Topic | Comcast Business Support Massive outages do occur because of problems such as storms, floods etc. How do I report down a cable line? 1. Performance & security by Cloudflare. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Report downed power lines at 713-207-2222. We have all the tools to help with your cable line and make sure it gets taken care of. Report an issue Select Chat. We're sorry that didn't solve your issue. If the center conductor of the cable is solid copper, it carries it quite well. I called but only received voice mail. I really appreciate you being a member of the Comcast Family! Where or how can I report this? Ask for the Comcast liason. Xfinity Outages | CableTV.com Call 800.288.2020 . Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. When asked if you want to order new service, say "No." 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. 1 6 up. Report Issues with Your Xfinity Services - Xfinity Support If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Woman battles Comcast over downed line - WSAZ Cookie Notice how do i report a downed comcast line? - tourdefat.com Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Hope this helps you out. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. how do i report a downed comcast line? - perfumexo.com Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. Write your 17-digit account number on the "For" line of your check or money order. Hello saftek and welcome, If you are experiencing problems with Comcast Xfinity, please submit a report below. Comcast Phone Number | Call Now & Skip the Wait - GetHuman There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) An official employee, such as myself or whoever is first available, will respond. Genius. Please help before someone gets hurt. Xfinity Status Center - Check for Service Outages In Your Area I can't get into my property because the line is blocking the drive way. Xfinity Customer Service - Contact Us The ground around your car may be energized. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. How do I talk to a real person at Comcast? Can you direct message us your name and address, please? I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. For your safety, do not touch or move the downed line. How much notice do you need to give Comcast to cancel? It is to be expected when weather conditions are severe. I have a downed line in my front yard. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. It's not the power line and I don't think it's the regular cable either because there's no service outage. Eastand Royal - Vice President of Customer Experience - LinkedIn Asking on behalf of my place of business. Call us anytime at. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. A: Cable and phone wires dont carry current, so its safe to remove them. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Thank you for bringing this issue to our attention. Jacksonville, Florida Area. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Wireclub Review Step-by-step Wireclub Login Process 2023 | SDA Studio Kft. Youve reached the best place and perfect person to help with virtually all of your account needs! Enter another ZIP to see info from a different area. How do I report an above ground cable down? : r/Comcast_Xfinity - reddit Call us at 800-477-5050. 115.124.120.233 Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. Usually 911 dispatch has unlisted numbers for utilities. Hello there! Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Choose the option that best describes your situation. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). If you receive overhead electric service, your electric system con- sists of the following: 1. It's in front of my yard, and it goes across the street. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. Comcast: Cable wires are hanging very low across our - GetHuman You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. For immediate assistance, check out the Xfinity Assistant. Type your message in the text area near the bottom of the window. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Our community is your official source on Reddit for help with Xfinity services. However, its critical not to cut into a power line, as you know. No worries, Our team can definitely help right here! Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Welcome to the Xfinity community! Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Press Enter to send it. Report unburied cables, exposed wires, or downed lines - AT&T It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. We ask for direct messages because we can't post personal information in public. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Please send us a PM with your first and last name, as well as house numbers to your service address. Press question mark to learn the rest of the keyboard shortcuts. Comcast Xfinity Outage Map Is The Service Down? Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages They have been hanging very low for over a year. 70% of power outages are caused by major weather. Sky News is a British free-to-air television news channel and organisation. My thinking, if I were to do this at my house would be that that 1.) My electric company has been out already and have told me that it is Comcast's issue. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. How to File a Complaint Against Comcast - Your Options - FairShake Service Status Center | Comcast Business Click the "New message" (pencil and paper) icon, 3. If youve got a free afternoon, you can run the cable yourself and save some money. A coaxial cable is capable of carrying current. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words Downed Power Line. Verizon Customer Service - Contact Us | Verizon Help Center and Support Low hanging main line cable | Comcast Business Support Community Downed/hanging electrical wires - who to report to? | Universal Hub How do you get straight to a representative? Stay at least 10 feet away from the wire and secure the area to keep others away, too. We've had a downed wire touching our building for about two months at this point. Create an account to follow your favorite communities and start taking part in conversations. I also appreciate you taking a moment out of your day to reach back out to our team! I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. How does cable internet get to your house? Thank you for reaching out to the Digital Care Team. Reporting A Downed Dangerous Pole | AT&T Community Forums . Two delivery trucks have had close calls recently. I have a downed wire in the middle of the street. When should we expect this to be corrected? I am a bot, and this action was performed automatically. We have made changes to keep employees safe so response and call times may be longer than usual. First Call 9-1-1. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. A recent storm brought down a tree which took down one of the above ground cables by my house. With our new Xfinity support chat, you do not need to input the name of a person. https://corporate.comcast.com/stories/meet-our-digital-care-team. @XfinityThomasChow long does it take for someone to reply? Then, to let us know why you're calling, say Line is down.. Click the direct message icon, 2. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. Thank you! Comcast Xfinity Outage Map. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. I need someone to come out and fix it. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. ARA - Utility Regulation - Houston Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. If the IP address resides on the Comcast network. We can assist you with getting a ticket opened to let our amazing local team know. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Asking on behalf of my place of business. Comcast does not do tree trimming. Sky News - Wikipedia According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. How Do I Report a Problem with My Comcast Landline? - GetHuman Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. An official employee, such as myself or whoever is first available, will respond. Rod Furlan is a crook and Thief and should be held accountable. 3.) Id give them a ring. Create an account to follow your favorite communities and start taking part in conversations. Update on June 10, 2021. This post was marked as closed. Sound the horn, roll down your window and call for help. Say "No account." We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. You can also request a call at a time that fits your schedule. Comcast Line Down in My Yard : r/Comcast_Xfinity - reddit We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more.