Registered Office: Origin One, 108 High Street, Crawley, West Sussex, RH10 1BD VAT Number: 252244234. It is not always possible for a coach or minibus to pick up/drop off guests at the door of the hotel. Agent Login for Citalia, the leading Italian specialist E-Docs can be accessed under the "My Booking" portal located in the top right corner of our website. Well help you navigate the top sights and attractions of this wonderful island. Allow us to help you filter through our best holidays based on your desires and needs. For online and telephone bookings, once your booking is confirmed by us, you will receive your confirmation invoice via email within 5 working days. Laws and customs of the countries you visit can be very different to those in the UK. At some hotels, where an la carte menu is also available, guests who have paid for half / full board may have the opportunity to dine la carte receiving a credit for the half board meal. As a partner in the Know Before You Go campaign, we are working with the Foreign, Commonwealth & Development Office to do all that we can to help British Travellers stay safe overseas. Sometimes a hotel may change its meal system from waiter service to buffet service, or back again or the number and type of restaurants may change. Citalia is a trading name of Specialist Holidays (Travel) Limited, which is part of the Travelopia Group of Companies. Download the latest Italian hotels and villas for your 2023 holidays, Start preparing your dream holiday with the help of Citalia's Italy Experts, Stay up to date and receive the latest travel news, offers and new hotels on our network. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. Where could you be heading to in the next few weeks? The period of use is subject to the discretion of the management. Explore the iconic Italian cities of Venice, Rome or Florence and start planning your perfect break today. Explore the iconic Italian cities of Venice, Rome or Florence and start planning your perfect break today. Please note: In certain areas parking can be difficult and some hotels do not have their own parking facilities. Our ATOL number is 0285 and our ABTA number is V4068. All of our Italy tours are exclusive to Citalia and have a maximum of just 18 people per tour. Client deposit details can be viewed on the passenger details page prior to booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. It does not imply that the room faces the sea and frequently only a side sea view may be obtained from the window or balcony. These are covered by our Booking with Confidence terms and conditions. Because flight, train and transfer times can vary, it is sometimes impossible for customers to enjoy a complete number of days half or full board meals at the hotel. Allow us to help you filter through our best holidays based on your desires and needs. Unlimited mileage Collision Damage Waiver Airport Tax City Surcharges Theft protection (not waiver, see below) Local taxes and VAT (at 21%) Vehicle License Fee, Deposit (you will be required to leave an imprint of a credit card on pick-up, please note that the person in whose name the vehicle is booked must be the person whose credit card is used) Garaging, parking, petrol and traffic fines Baby/child seat One-way fees Additional Insurances and Waivers Special equipment Supplement for drivers aged 25 years and under (payable locally) Personal Accident Insurance Additional driver charge. They may therefore have additional space in front of the seat, but not always additional room to stretch your legs out. You are strongly advised to check with the appropriate embassy, consulate or British and Commonwealth Office or, Foreign, Commonwealth & Development Office, Find the terms and conditions based on your booking date, For holidays booked from 7th November 2022, For holidays booked from 10th March 2022 - 31st July 2022, For holidays booked from 17th December 2020 - 9th March 2022, For holidays booked from 14th October 2020 - 16th December 2020, For holidays booked from 22nd June 2020 - 30th Sept 2020, For holidays booked up to and including 21st June 2020 and from 1st October 2020, Key Rights under the Package Travel Regulations, Travel with Confidence page for full details, https://www.citalia.com/travel-information/travel-aware, www.citalia.co.uk/about/terms-and-policies/terms-and-conditions/. But ATOL protection does not apply to all holiday and travel services listed on this website. Eight day tour with an insight into one of Italys most stunning regions. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. The use of safety deposit facilities at hotels is essential as this will allow you to carry only the minimum necessary jewellery, cash and other valuables. Having a car at your disposal gives you the freedom to explore Italy and go wherever you please. This romantic break takes you to some of the most enchanting locations in north eastern Italy. Explore one of the worlds most historic cities, followed by Italys spectacular coastline. We will endeavour to book the class of travel requested. Explore the iconic Italian cities of Venice, Rome or Florence and start planning your perfect break today. Explore one of the worlds most historic cities, followed by Italys spectacular coastline. This tour of Tuscany covers the regions highlights including Florence, Siena and Pisa. Where could you be heading to in the next few weeks? Combine two of Italy's stunning lakes all in one trip. Manage booking - Singapore Air A fine is imposed on anyone who flouts this law and the police are vigilant. Registered Office: Origin One, 108 High Street, Crawley, West Sussex, RH10 1BD VAT Number: 252244234. Please note you cannot print off your boarding pass until you have paid in full. We will provide you with financial protection for any package holidays you buy from us that do not include travel by air by way of a bond held by ABTA. Since 10 January 2005, a no smoking policy has been introduced throughout Italy and applies to all public places including nightclubs, bars, cafs, shops, museums etc and includes public areas of hotels. Offer is subject to change and can be withdrawn at any time. Explore the iconic Italian cities of Venice, Rome or Florence and start planning your perfect break today. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you book arrangements other than an ATOL protected flight or a package holiday, the financial protection referred to above does not apply. We will provide you with financial protection for any package holidays you buy from us that do not include travel by air by way of a bond held by ABTA. You'll need to have your Booking Name, Booking Reference Number, Valid Passport and Credit Card Details on hand to complete all of your check-in details. Citalia cannot accept any liability should the airline subsequently refuse the use of a car seat. Your Confirmation Invoice will confirm the number of nights reserved for you. There are strict rules about bringing prohibited food items, such as animal products, back into the EU even if they are meant for personal use. If a car in the group you require is not available, the car rental company reserves the right to supply a higher group vehicle at no extra charge. Explore Italys glittering waters, tranquil towns and historic cities on this guided tour. These regulations have been put in place by the EASA and are for the safety of all passengers. Offer is subject to change and can be withdrawn at any time. Company Number: 446617. What Is Not Included In Your Holiday Price. Manage my booking - ITA Last / Family name (As in passport) Manage booking. Offer is subject to change and can be withdrawn at any time. Cots are not available in some hotels and villas. Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. The card and the booklet "Health Advice for Travellers" can be obtained from the Post Office. The Brunelleschi Hotel sits just moments away from Florences most famous sites, the domed roof of Cattedrale di Santa Maria del Fiore and Piazza della Signoria. Well help you navigate the top sights and attractions of this wonderful island. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Actual flight numbers are not known at the time of publication. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. The UK has recently adopted the European Health Insurance Card (EHIC). Extra Leg Room seats are not available to pre-book on all airlines. This relatively unexplored corner of Italy is awash with culture, history and authentic cuisine. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. Our experience and expertise, together with our attention to detail and personal touch, really does make us the leading Italian holiday specialist. This tour of Tuscany covers the regions highlights including Florence, Siena and Pisa. Please see ourTravel with Confidence page for full details. Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, this may not be available for late bookings. Citalia has partnered with Avis; providers of premium car rental for over 70 years, to provide you with first rate service when hiring a car. SQ Booking Reference SQ E-ticket number. Cancel/ change an accommodation booking; Cancel an itinerary/ booking during booking process; Booking overview / Find past bookings; Flights changes & cancellation. The cabin crew have the final say and we kindly ask that their decisions are respected. - under the age of 14 (whether accompanied or not). Our experience and expertise, together with our attention to detail and personal touch, really does make us the leading Italian holiday specialist. Please see our booking conditions at www.citalia.co.uk/about/terms-and-policies/terms-and-conditions/. If you have any general trade support queries please e-mail tradesupport@travelopia.com and we will get back to you as quickly as possible. then click on "Manage" Select "Manage booking" This relatively unexplored corner of Italy is awash with culture, history and authentic cuisine. Explore Italys glittering waters, tranquil towns and historic cities on this guided tour. Terms and conditions apply. Great Quality Car Hire from only 30* per day. They will not be private transfers unless it is stated on your invoice. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. This tour of Tuscany covers the regions highlights including Florence, Siena and Pisa. Opera Tickets and Pre-booked Venue tickets. Please ask for our Special Needs form before making your booking in order that we can assess your personal requirements. Through Manage your booking you can change your seat at any time up until checkin. If a pool is expected to be out of use for a considerable period, we will endeavour to inform you as soon as reasonably possible.The normal period of use for outdoor pools is May-Sep. Italian law requires the use of a swimming cap in pools and may be enforced at certain hotels. Start with a few days in the Renaissance city, Florence, before heading to the coast for a relaxing break by the sea. Toscana Resort Castelfalfi is a five-star resort located in a idyllic setting in the heart of the Tuscan countryside, offering great facilities and attentive service. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. Manage my booking FAQs Specify dietary requirements and request meals Enter or edit your contact details Provide passport information Add Frequent Flyer information Add On Business information Check in online 24 hours in advance Request and reserve seats in advance Check and purchase extra baggage allowances Multi centre holidays in Italy allow you to experience more of this beautiful country in one trip. It is your responsibility to provide this information to us or the airline as instructed. Manage your bookings. You may incur a fee to cancel or change your flight, subject to the conditions of your ticket. The discount will be included in the final price of your holiday and applies to all new package bookings for a minimum stay of 7 nights in total, made between 15 December 2022 and 5 March 2023 inclusive, for travel between 15 December 2022 and 31 October 2023 inclusive, based on 2 adults sharing a room. Refund guarantee: In accordance with your statutory rights, you will receive a guaranteed refund if we have to cancel your trip where travel to the destination would contravene the travel advice issued by the Foreign, Commonwealth and Development Office (FCDO) You will receive a refund if you cant join your trip because you or a member of your party is diagnosed with COVID-19 or has received a request from the NHS Test & Trace team to self-isolate. Not quite sure what youre after? In the case of the cancellation of either your holiday booking or event booking, any monies paid for prepaid tickets will not be refunded. You can recover all your TUI and TUI fly trips from the account, giving you an overview of your future and previous trips. Our experience and expertise, together with our attention to detail and personal touch, really does make us the leading Italian holiday specialist. Foreign, Commonwealth & Development Office and the NHS have up-to-date advice on staying safe and healthy abroad. We cannot guarantee you will be seated together. Start with a few days in the Renaissance city, Florence, before heading to the coast for a relaxing break by the sea. The discount will be included in the final price of your holiday and applies to all new package bookings for a minimum stay of 7 nights in total, made between 15 December 2022 and 5 March 2023 inclusive, for travel between 15 December 2022 and 31 October 2023 inclusive, based on 2 adults sharing a room. Surcharges as mentioned in the Core Terms and Conditions "Prices", Accommodation for guests not named on your invoice, All items of personal expenditure and all items not specifically indicated as being included. Foreign, Commonwealth & Development Office and the NHS have up-to-date advice on staying safe and healthy abroad. Step back in time and enjoy spectacular scenery on board a luxurious train. Normal booking terms & conditions apply. Our contact centre is also available on 01293 765055. hotels in or close to town centres, or near to main roads or railways lines). Passenger Name Records (PNR) or Advance Passenger Information (APIS). Email *. Please provide a valid booking reference name without any punctuation or spaces. Written authorisation from the other parent may be required if a child is travelling with one parent only. Also see Local holidays. Please see our booking conditions at www.citalia.co.uk/about/terms-and-policies/terms-and-conditions/. In some cases it is necessary to ask you to pay in full at the time of booking for your tickets in order to secure them. Booking with Confidence terms and conditions. How do I view, change or cancel a reservation - Accor We cannot guarantee that channels will be available in English. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. If you are not a British Citizen, you should check visa regulations with the Italian Consulate by phoning 0207 235 9371 or on their website at www.embitaly.org.uk and any other consulates if you are travelling through other countries by road, rail or cruise. The Civil Aviation Authority allows passengers travelling on British registered airlines with a child aged between 6 months and 2 years to either carry the infant on their lap, for our normal charge or pay for a seat (prices on application) and bring their own infant car seat. Booking Terms & Conditions | From Citalia Well help you navigate the top sights and attractions of this wonderful island. Registered in England and Wales. Cars must be returned to the place specified by the car rental company otherwise parking charges will be charged to your credit card or deducted from your deposit. All of our Italy tours are exclusive to Citalia and have a maximum of just 18 people per tour. Our offers include room upgrades and board upgrades. Explore one of the worlds most historic cities, followed by Italys spectacular coastline. There are no maximum age restrictions. Please note that for any adhoc tickets such as operas, sporting and theatre tickets, an administration fee of 25 plus agency charges is added to the price of your ticket for this service. Offers valid on 2023 travel dates. Our experience and expertise, together with our attention to detail and personal touch, really does make us the leading Italian holiday specialist. This romantic break takes you to some of the most enchanting locations in north eastern Italy. Eight day tour with an insight into one of Italys most stunning regions. *Save 100 per booking on any twin centre holiday and 150 on any multi centre holiday (a holiday containing 3 or more different hotel stays in the same booking). Explore one of the worlds most glorious cities before heading to Italys largest lake. Suites are two rooms one of which is a bedroom (unless otherwise stated) with a separate seating area. Sign in for more promotions. For online and telephone bookings, once your booking is confirmed by us, you will receive your confirmation invoice via email within 5 working days. Manage Booking | Rentalcars.com Please see ourTravel with Confidence page for full details. Combine two of Italy's stunning lakes all in one trip. Take a look at our latest offers and start saving on your next luxury holiday today. Minibars may not necessarily be stocked. Public holidays and religious festivals may also affect the availability of resort and hotel facilities. Tuscany is also home to Florence, with its distinctive Renaissance dome and world-famous art galleries. Company Number: 446617. New flights to San Francisco and Washington. 10% early booking discount) apply to that specific accommodation. Company Number: 446617. Take a look at our latest offers and start saving on your next luxury holiday today. We cannot accept liability, or consider refunds for clients who cannot travel because of insufficient or incorrect documentation. Hotel views: When a room is described as having a sea view, this means that such a view may be obtained from it. Log in Search. An Accommodation only booking fee will apply. Normal booking terms & conditions apply. If you have an account, log in to view your reservation in the My bookings section. Step back in time and enjoy spectacular scenery on board a luxurious train. If you choose to upgrade your board basis you will be required to pay the board supplement even on the nights when the accommodation is free. Your APIS and ECD data will be handled as described in our Data Protection Policy. All of our Italy tours are exclusive to Citalia and have a maximum of just 18 people per tour. If you book arrangements other than an ATOL protected flight or a package holiday, the financial protection referred to above does not apply. In some cases when a room is described as having a terrace, this may be an area shared by more than one room. Allow us to help you filter through our best holidays based on your desires and needs. Download the latest Italian hotels and villas for your 2023 holidays, Start preparing your dream holiday with the help of Citalia's Italy Experts, Stay up to date and receive the latest travel news, offers and new hotels on our network. Please either select the option when you're booking your holiday, or call our Customer Services Team to request an amendment. British Citizens must be in possession of a valid 10-year passport. Combine two of Italy's stunning lakes all in one trip. NB our arrangements always include: airport / port taxes, hotel service charges, handling fees and VAT and our Concierge Service where a representative or agent in Italy is available by telephone for help and advice. Manage my booking. All of our Italy tours are exclusive to Citalia and have a maximum of just 18 people per tour. Failure to do so may result in you being denied boarding or refused entry to your destination. With stunning panoramic views across the gulf of Naples to Mount Vesuvius, the Grand Hotel President offers some of the best views in Sorrento in a peaceful setting. The card must be in-date and is not a substitute for travel insurance as it only pays for some emergency medical cover and doesn't cover repatriation home. A pool may be closed for maintenance, or air conditioning may only be available at certain times of the day and/or year. Baglioni Masseria Muzza is just a few minutes from the seaside town of Otranto, surrounded by green olive trees in the heart of the Puglian countryside. Keep informed of current travel health news by visiting https://www.fitfortravel.nhs.uk For further information, please visit our "Travel Aware" information page at https://www.citalia.com/travel-information/travel-aware. Registered Office: Origin One, 108 High Street, Crawley, West Sussex, RH10 1BD VAT Number: 252244234. Where could you be heading to in the next few weeks? Some airlines offer a supplement for a priority boarding service. Kitchen facilities: Where provided, these will normally consist of a minimum of 2 gas rings or electric hotplates, a refrigerator, cooking utensils, crockery and cutlery. Under Italian Law smoking is prohibited in all public places but dedicated smoking sections are available in certain hotels. Registered Office: Origin One, 108 High Street, Crawley, West Sussex, RH10 1BD VAT Number: 252244234. We've been helping our customers to discover the very best of Italy for 90 years, Download the Travelopia Modern Slavery Statement as a PDF. All supplements unless otherwise stated are expressed in 's and are per person per night. Our contact centre is also available on 01293 765055. Citalia is a trading name of Specialist Holidays (Travel) Limited, which is part of the Travelopia Group of Companies. Managing your reservations All you need to know about double-bookings Can I reject a reservation? Registered in England and Wales. Dear customer,before proceeding we consider it appropriate to inform you that, at the moment, the Volare area, the registration, your personal area and the correspondence relating to participation in the program are only available in Italian and English.ITA Airways has already taken steps to ensure that the entire Volare program and the connected communication flow are made available as soon as possible in the language of your country. Where a delay results in lost holiday time, no refunds are given for unused accommodation and meals. Please see our booking conditions at www.citalia.co.uk/about/terms-and-policies/terms-and-conditions/. The Citalia website can be used by all travel agents to check availability of holidays, prices, holiday information and to book. BOOK AND MANAGE OFFERS SUPPORT VOLARE en - en. The awards are based on certain facilities or services being available. Booking with Confidence terms and conditions, Booking with Confidence terms and conditions here. Manage Booking - Saudia Booking Error | Citalia We cannot accept any loss arising out of a) missed connections; or b) cancellation or change of flights unless they are part of the package booked by us. There are often car parking restrictions in towns and cities and parking arrangements can be expensive. Our ATOL number is 0285 and our ABTA number is V4068. Where there are traffic restrictions or the road is too steep or narrow our resort staff will arrange the most convenient setting down point. For more information about financial protection and the ATOL Certificate go to: https://www.caa.co.uk/atol-protection/ . Some hotels offer reductions for children aged 16 and under (on date of return), and these will be reflected in your holiday price. At Citalia, we are committed to working with trusted partners and making sure that their hotels meet our standards to give you the peace of mind that you can holiday safely. at its untouched best, plus there are plenty of glamorous resorts where you can relax in style. Sorrento & the Bay of Naples Small Group Escorted Tour, Authentic Puglia Small Group Escorted Tour, Treasures of Sicily Small Group Escorted Tour, Tuscan Discovery Small Group Escorted Tour, The Majesty of the Italian Lakes, Small Group Escorted Tour. Manage. Keep informed of current travel health news by visiting https://www.fitfortravel.nhs.uk For further information, please visit our "Travel Aware" information page at https://www.citalia.com/travel-information/travel-aware. Your Reservations | Booking.com for Partners Your Reservations Learn how to access and manage property reservations on the Booking.com extranet or Pulse app to handle changes, cancellations, overbookings, and no-shows. Sorrento & the Bay of Naples Small Group Escorted Tour, Authentic Puglia Small Group Escorted Tour, Treasures of Sicily Small Group Escorted Tour, Tuscan Discovery Small Group Escorted Tour, The Majesty of the Italian Lakes, Small Group Escorted Tour. Read our Modification guide to understand more. My TUI account | TUI fly Company Number: 446617. Everything you need for your flight / Manage your flight. View Your Booking. If you book arrangements other than an ATOL protected flight or a package holiday, the financial protection referred to above does not apply. Save time at the airport and checkin online between 48 hours and 90 minutes before your flight. Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. The advice can change so check regularly for updates. Manage your Flight. Normal booking terms & conditions apply. Offer is subject to change and can be withdrawn at any time. Registered in England and Wales. For more on security, local laws, plus passport and visa information, see https://travelaware.campaign.gov.uk/. How do I find my booking? - AirAsia Deposits are returned on departure subject to deductions for any damages incurred. Please note many galleries and state museums are closed on Mondays. We know that each of our clients has different requirements of their holiday, so we offer a fully flexible approach to building and pricing each holiday, using separate components of accommodation, flights, transfers and optional extras (such as excursions).