Contact: +65 [protected] And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. It's an automated process. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB This will surely increase the credibility of your complaint. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. Such companies should not exist. If you have a helpdesk contact, we would expect a 24hours reply. So last week I logged in to cancel my membership. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Need to find a different location? October 23 We ask all our customers to add an automated payment method to their account. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Such a transfer may require entry into a new agreement. Best, Lorraine Brule Global Customer Service at Regus. You should receive your refund within 30 days after your agreement end date. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. $5520 Service Retainer on file. Please email me at Lorraine.brule@regus.com with your company name and details. My Regus ID: ********. Were clear about this from day one. Setting up an automated payment is straight forward and can be done through the online portal. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. What a ridiculous it is! Office Space and Coworking prices are per person per month and are dependent on inventory availability. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. September 14 I would recommend that anyone considering using this company to think again! Regus helps businesses find and create the right workplace for their people. Need to file a complaint? Our advisors are ready to help you find the right place for you. Our coworking spaces are designed with collaboration in mind. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. We have checked and cannot find any payment details set up in your account. If you were to take direct space or a sublease you would also see these fees in your rent annually. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. ComplaintsBoard.com is a leading complaint resolution website on the Internet. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Location: Singapore We may have received incorrect data. Trustpilot is assessing this review in accordance with our flagging process. Be part of a vibrant coworking community with dedicated desk or hot desking options. Build an instant presence wherever you need to be, at prime business locations. At the end of your contract, they will automatically renew you without a signature and without consent. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. I would love the opportunity to help further but havent been able to identify your account. If it has been longer than 30 days, please get in touch so we can investigate further. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. This is a complete con, and scam through and through. Don't be fooled by that. Eventbrite page will show up only the start dates of all training sessions. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Such companies should not exist. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. We have office space and more to suit all budgets, in every city of the world. But change is necessary and you as a change manager will be expected to lead from the front. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Paid for parking online and have now received parking ticket from private company. Requesting your refund is easy. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Work wherever you need to with flexible access to our global network of workspaces. Once they sell you something that will be the end of you being treated as a valued customer. Dont lie to customers. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? DO NOT give them your payment info, DO NOT sign with them. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Regus always emphasized that it keeps its policy. Share your photos and videos with others to prove the truth of your words. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. She promised me that I could get it on October 19 because it took 48 hours. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. No staff available for contacting on the event day. Not only that, it's hard to get hold of their accounting department. Available for as little as a day, or as long as you need. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Contact the organizer to request a refund. Turned up at 450 Bath Road, Heathrow. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. I contacted them about how processed my case after paying the fee for a virtual office. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. BBB Business Profiles are subject to change at any time. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Hard revenue focused. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. Regus Office rented: Wisma Atria Singapore That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. 8. This will surely increase the credibility of your complaint. Share your photos and videos with others to prove the truth of your words. Kind regards, Lorraine BruleGlobal Customer Service at Regus. I have been a client of Regus for over years, was promised my rental deposit returned upon cancellation, then was informed the fine print read within daysIt has been almost a half a year and I am constantly getting lies regarding my refund The last notice appeared so genuine - but I realize now it was something fabricated: TASK RESOLVED: Return of Retainer Processed: [redacted] Retainer refund . Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. Regus are not transparent with their pricing. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. Any that you do not require can be opted out through your online account. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. But when It comes to a refund retainer. For clarity, you were also charged a retainer top up. I couldn't get my retainer and called them. Verification can help ensure real people write reviews about real companies. We find it very unfair that for this reason you post a very visible, insulting and untrue review. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Thanks again for your comments which help us improve. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Manage your Regus account in one place and make bookings on the move. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. The company left an official comment on this complaint. Where appropriate, well also take steps to prevent the situation from happening again. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Manage all of your workspace and business needs. They charge an excessive retainer fee. Find out how we combat fake reviews. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Avoid at all costs. Office staff are always friendly. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. This is really bad customer service. Receptionist only can communicate by email, even for the most important things for your business. Company Name: Max Dragon Technology A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. We ask all our customers to add an automated payment method to their account. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. 25% off. Hi Stephen, Requesting to have your retainer refund is an easy process. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. We found a responsible person where we inform her about the problem. 5. They still continue to send invoices with no one responsible to be there to answer. We appreciate your business. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. I still did not hear anything back from them. Lease period: April and May 2018 BBB is here to help. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. GO LITERALLY ANYWHERE ELSE. I really thought that this company would be a good option for expanding our business. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. The complaint has been investigated and resolved to the customer's satisfaction. Flexible Workspace Designed Around Your Needs. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. They said usually they will refund the retainer one month after the lease is over. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Start checking the messages customers send you. I got an email from trustpilot. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. When could I get my retainer back? Regus helps businesses find and create the right workplace for their people. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. As you did not process this correctly, the agreement continued an additional month. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. www.myregus.com) and go to the End Agreement section. Here are 8 tips for writing great reviews. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Regus are not transparent with their pricing. We appreciate your business. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. I asked a receptionist to help my issue to the Regus help desk. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Please remember that the retainer is refundable at the end of your agreement. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. I would recommend that anyone considering using this company to think again! Its an automated process. For a break between calls, browse the development's many shops and restaurants, or explore the . Develop, apply and embed the knowledge and skills acquired by this program to your organization. We also ensure all reviews are published without moderation. The complaint has been investigated and resolved to the customers satisfaction. Regus is a scam. Thank you, Lorraine Brule Global Customer Service at Regus. I couldnt see your email address or Regus account reference in your message. Submit a complaint and get your issue resolved. We pay those as well. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. We will then confirm your payment date and amount. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This company offers executive suites & office space, virtual offices and meeting rooms. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Customer service is simply poor. That exception is made on the understanding that an additional service retainer is payable. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. Regus is a complete and total scam company. I was using virtual office space. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Hi Mike, Im sorry if you felt the need to escalate this. Anyone can write a Trustpilot review. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Were clear about this from day one. She would do her best to escalate my process by letting them know this terrible status. Any that you do not require can be opted out through your online account. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. I am a small business and cannot afford any of this. Access our global network of workspaces and business lounges as often as you need. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. The complaint has been investigated and resolved to the customers satisfaction. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. There is non existent customer service department.
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