how do i contact stubhub for refund? how do i contact stubhub for refund?

For obvious reasons, this isnt usually a satisfying compensation. Customer Service training is needed. Yes for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. I had to ask for a manager. StubHub also has live chat operating 24/7. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. How to Request a Stubhub Refund [98% Success] - DoNotPay If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. See if youre using the right email and password. 0. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Support : StubHub Maryland: All Rights Reserved. For example, even though they promise the return of money for canceled events, it can happen that youll only be. We have a great help article here which provides the steps to list these Mobile Transfer tickets. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. Customer service all the way to your seat, 2000-2022 StubHub. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! DoNotPay doesnt care about that. With only these four steps, your refund request is faxed. Sorry we couldn't be helpful. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. How do I complain to StubHub? Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. Keep in mind that you may not be refunded in money. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. All rights reserved. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. If its past 10 AM on the day of your event and you dont have the tickets, please contact us. Did you find it helpful? . After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. We cant contact them and ask them to lower their prices. See detailed StubHub customer service rankings, employee comments and much more from our sister site. Clear your Internet browsers cookies and cache. All you need to do is follow these short steps below: Voil! It is possible to request a refund on a purchased StubHub ticket manually. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. I would like cash refund too. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. So the funds are available but you only adhere to the state-by-state laws? Have a StubHub question? Click that link and you're good to go. Phone: 866-788-2482. but I havent been able to get in contact with anyone from StubHub. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. If your payment is pending, well cancel the payment. to check out everything we offer. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. International orders are handled a bit differently than those within the US, @Lighty7. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Open a new browser and try logging in again. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. and take advantage of this neat service whenever you need it. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. Review, To see your event status, log in to your StubHub account and select 'My tickets' then. Registered users: Log in to your StubHub account. I was refused to talk with a supervisor , I had 4 tickets listed. Danielle is the author of this solution article. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. 1.866.788.2482. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. All Rights Reserved. What do you mean Dming the moderators? Otherwise you will receive a voucher for 120% of your purchase price. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. The company prides itself on being a Fan-to-Fan service. Postponed events may not be eligible for refunds. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. "The return of live events, the input of customers, partners, and regulators, and the . Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. How do we request the refund? How to request an event on the StubHub website. Those will be paid out by the end of May. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? This happens when tickets are reprinted, but they are usually still valid. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. All rights reserved. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . What happens when an event is canceled? : StubHub Otherwise you will receive a voucher for 120% of your purchase price. I was a no show due to a soft water flooding of o 1:00. Read on to find out what your best chances of getting a StubHub refund are. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. We are changing the way you register and sign-in to the StubHub Community. StubHub changes its refund policy during COVID-19 pandemic - WKBW StubHub is an eBay-owned company that allows people to either buy or sell tickets online. After the switch, you will enter the email address you use to access the community in order to reset your password. Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. StubHub to refund canceled events after pandemic complaints - USA TODAY You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. To reach Customer Support call 1-866-788-2482. They're upset StubHub is refusing to . These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Since its inception 22 years ago, StubHub has grown to 800 employees. Dollar Scholar Asks: Why Can't the Government Just Print More Money? Concert canceled? Ticketholders have issues getting refunds - KSDK If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. This means sellers set the ticket prices. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Go ahead and file a chargeback on your credit card. Just log into your DoNotPay account using any. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Stubhub said they have the seats were listed until a hour past kickoff. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Thanks SO much! International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. For customer support people can visit their help topics to search for answers to questions or browse popular topics. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Click here to update this department. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . StubHub changed its refund policy about a month ago. It is now November - this is ridiculous. The seller would net $85.. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. Let us teach you the major money lessons you NEED to know. New York No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Find contact information here. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. You will enter your community username and new password and done! Your refund will be processed to the payment method used at the original time of purchase. StubHub is a marketplace where fans buy from and sell tickets to one another. Still learning the basics of personal finance? Buy sports, concert and theatre tickets on StubHub! That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec Lots 81-82 Street C "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Many companies featured on Money advertise with us. Enter your gift card number in the Add a Fancode & gift code section. I've been a customer for a long time and am not happy. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina How do I contact StubHub for refund? There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Sign in, or if youre new to StubHub, sign up for free. I received an access code that didn't work and Customer Service asked me to give the seller a little time. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Enjoy!Make sure we land in your inbox, not your spam folder. South Carolina, Great so in the future dont use stub hub because you cant get your money back. If you have already been paid, we'll charge your credit card on file to recover the payment. Ticket buyers and sellers say StubHub owes them after widespread event How Do I Contact StubHub For Refund? | Insurance Guide Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Click your state to see if you qualify! Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. I was only given the option of the credit and the event was in CA. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. They are printed with duplicate. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. We just sent you a welcome email. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). Can you get a refund on StubHub tickets? - ETHTrust 6:00 AM - 7:00 PM PT weekends. I think I'm golden and I made my sale. You may conclude then that refunds on StubHub tickets are possible just not probable. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. Customer service all the way to your seat, 2000-2022 StubHub. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. You will enter your community username and new password and done! The clause is designed to protect both buyers and sellers. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. I have been trying to purchase tickets for over a week now. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. NewsletterDollar ScholarStill learning the basics of personal finance? Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. From everything weve seen, the StubHub customer support is quite thin, to say the least. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. Dorado, PR 00646, Metro Office Park Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. It's a code that starts with SH followed by some numbers. Great help!!! On March 7th, StubHub emailed Marrali a copt of its refund policy. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. Are You Having Trouble Getting in Touch With StubHub?