why is roku charging me for disney plus

To activate this streaming platform, visit Disney+ on Roku's Channel Store, add it as a channel, and log-in using your credentials. It does not provide any news on when this should arrive. Another way to get Disney Plus on your Roku is to install it remotely. Upgrade your older devices to a brand new version to effectively broadcast Disney+ and any of its channels. 2. I was just charged $84 for "Disney Electro", whatever that is. Check out the following guides for more information. Go back to your Roku Home Screen, where you will see the Roku Disney+ application. If you checked your Roku account online and do not see an active subscription for Disney+, you either subscribed to Disney+ under another Roku account, or you subscribed to Disney+ through the channel provider directly. Where its available, access to Disney Plus is one of the chief attractions of a Roku device Disney does, after all, control the rights to Marvel, Pixar, Star Wars, the Muppets, and its namesake catalog. If you see a recurring charge on your credit card billing statement, it means that you have subscribed to a paid or premium subscription (or someone with access to your Roku player has signed up for a channel). I have signed up to Disney+. This would seem to make the issue mostly about how the ad sales are split between the two companies. 4. If you have a Roku box, streaming stick, or smart TV, you can go all-in on Disney Plus. Apparently this is happening to several people. The easiest way to manage your subscriptions is to purchase them all in the same place, such as through your Roku. I have the same problem and Roku wont answer the phone, there is no e-mail, and going to the on-line help is stupid and endless circle without answers. Disney Plus has been available through most Roku devices since its launch, including on Roku Streaming Stick+, Roku Ultra, and Roku Premiere. We have a straightforward solution for you. Thanks to Rokus thousands of apps and premium channel subscriptions, theres always something interesting to watch. Thats $13.99 per month, although youll be getting the cheaper ad-supported version of Hulu unless you pay $19.99. On top of that, your device needs to run Roku OS version 9.2 or later. Today's best Disney+ and Disney+ Bundle deals, Managing Editor (Entertainment, Streaming), (Image credit: Shutterstock / Tom's Guide), Disney Plus with ads beats Netflix with ads, Roku is constantly filling The Roku Channel with new free linear TV, How to watch History of the World, Part II: release date and time, AEW Revolution 2023 live stream, start time, card and how to watch online, This one hack saved my succulent and it takes seconds, Meta Quest 2, Quest Pro get huge price drops as Meta eyes Apple VR, iPhone 15 Pro Max release date predictions, rumored specs, cameras and more, The best tech tutorials and in-depth reviews, Try a single issue or save on a subscription, Issues delivered straight to your door or device. Go to my.roku.com on your computer or smartphone. You now know how to watch Disney Plus on Roku. 3. Add the channel by clicking on the app. Can you sense our frustration with Roku? Click on Manage your subscriptions. You add Disney Plus to Roku the same way you do any channel through the Streaming Channels store, found on the home screen. 5. Roku is one of the two biggest streaming device platforms (alongside Fire TV), and you can't cut out that big a swath of the market with your latest endeavor. Thats right, one of the worlds largest corporations has finally decided to jump into the world of streaming. Alternatively, try restarting your Roku along with your Wi-Fi router. Its also got a bunch of exciting originals like The Mandalorian, The World According to Jeff Goldblum, and more. Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. Select system and then System Update., 4. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Here is the Solution, Roku Devices that Dont Support Disney Plus, Which Roku TV Brands are Compatible with Disney Plus. We will continue to monitor the situation for more updates. Danny - several of us are having the same problem. On your screen, select " Streaming Channels " and press OK. While watching a movie or TV show on Disney Plus, hit the up button on your remote, then select Audio and Subtitles. Roku and Disney have made jumping into the service as streamlined as possible. This has since come to an end. When the My subscriptions page loads, you will find all your channel subscriptions that get billed by Roku, along with the terms, status, and renewal date of each subscription. He contributes to Future sites including TechRadar and Creative Bloq, focusing on subjects including creative software, video editing, and streaming services. Did you go to https://my.roku.com and click theManage your subscriptionslink? Same problem here. Meanwhile, if you're wondering about Disney Plus support on your Roku TV or streaming player, you've come to the right place. EDIT: Okay, checking my subscriptions, I see that my Disney+ is set to renew 5/22/2022. If Disney Plus isnt enough for you, you might want to look at the other streaming services available, including: If you dont have a Roku device but want to watch Disney Plus, there are other devices that you can access it on, including Disney Plus on Chromecast. What are the Features Of Disney Plus Available On Roku Devices, I Cant find Disney Plus on Roku. Go to https://my.roku.com/ and follow the Manage your subscriptionslink. I did not sign up for the Disney+ and never authorized the charges. If "Roku" is not referenced, it's not a charge from Roku. Sign up to get breaking news, reviews, opinion, analysis and more, plus the hottest tech deals! Are there 4K streaming options for Disney Plus on Roku devices? 3. It's all bs I wonder how many people will gust get ripped off if they don't challenge this. I have been trying for months to cancel Disney electro Through Roku subscription that I never purchased. and our Disney Plus has been available through most Roku devices since its launch, including on Roku Streaming Stick+, Roku Ultra, and Roku Premiere. Below are some of the Roku TV brands that support the streaming service. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Our goal with this article was to make it as useful as possible. They said I had to contact ROKU because the charge on my statement reads ROKU for Disney Electronic. Price: $67.14. Start by signing up here for a free week trial, or get your favorite movies, shows, and sports for one low price by bundling Disney Plus, Hulu, and ESPN Plus right here! Your email address will not be published. That said, Netflix with ads had a similar (but arguably less severe) issue at launch. Are you wondering can you get Disney Plus on Roku? When I go to add it on my roku. If you own a device that isnt receiving the latest Roku updates, you should still be able to download and use Disney Plus, but may experience certain issues involving certain channels. If you don't see the subscription on the website or Roku device, it probably means you purchased it another way. Your Roku account is free, and you don't have to pay for a subscription to use a Roku device. If your Disney Plus is not working on your Roku, then the reason might be that your Roku is too old to support Disney Plus. Required fields are marked *. You can put a PIN on your account to require that before purchases. Manufacturer support & warranty resources, How to create or update the PIN for your Roku account, https://my.roku.com/account/subscriptions, How to unsubscribe, cancel, or turn off auto-renew for a subscription | Roku, I select Paramount + for $4.99 a month and being charged for $4.99 for 5 days, Choose a cancellation reason to complete the process and select. If you're a current Disney+ or ESPN+ subscriber and would like to switch to the Disney Bundle, follow the steps here. How do you turn Off /On subtitles on Disney Plus on Roku TV? I called Disney+ and they have no record of my email address for an account associated with Disney+. So, if your Roku is no longer receiving updates, you should consider upgrading. View solution in original post. You'll be prompted to sign in or sign up. To install it, select the 'Add Channel' button, and your Roku device will now download and install the app. If so, what is happened and what is showing there? These do not bring support for Disney Plus and youll have to upgrade to one of the aforementioned devices to access the service. If it isnt one of the above model numbers, then Disney Plus should be supported. Select Audio track on the menu that appears and make a choice. Hey Roku: What are we paying for? Select Edit Profiles, then choose the profile you want to modify. DBDukesRoku Community Streaming ExpertNote: I am not a Roku employee. I would like to know why I have a $32.54 charge for Roku for Disney Electro. The community to answer your questions? I want this cancelled. 1. If you want to turn Subtitles On/Off on Roku, do the following: You can change the Disney Plus language on Roku by the following steps. I looked under my active subscriptions and none are showing for me to be able to cancel this. As noted above, this lack of support is apparently tied to an inability for both sides to reach a contractual agreement. Also, if your Disney Plus on Roku is not working, here are the troubleshooting steps: Start the show or the movie, then hold and press the star/asterisk button on your remote control to hear the audio in a different language. In any case rather than finally telling me that the issue was being had by many people they just kept telling me to ask the other side. If Disney Plus isn't working on your Roku, there are several things to try. You can do this using your Roku media player or on your account page of the Roku website. Roku Ultra LT The Ultra LT is intended to be a permanent entertainment system. If youre a Roku user or plan on buying one of their devices, youll want to know how they work with the upcoming Disney Plus service. Click Cancel subscription next to any channels you want to cancel. In just a few easy steps you can set up Disney Plus on Roku. When you purchase through links on our site, we may earn an affiliate commission. eg: "johndoe@gmail.com", Copyright 2023 StreamingRant | All Rights Reserved, How to Watch Disney Plus on Roku [Quick Guide]. Free streaming subscription trials automatically turn . Heres how it works. When it comes to Roku smart TVs, all models will be supported. Next, choose the Add Channel button, and your Roku device will start downloading the app. Nobody in the world is subscribed to "Disney Electro". Once you have your Disney+ subscription ready, power on your Roku device. If you need further assistance, feel free to contact Roku support. Your email address will not be published. The Exhibit: Finding the Next Great Artist is an exciting new documentary-competition series focusing on art, and we have all the details For a better user experience we recommend using a more modern browser. With that said, make sure to read the following tips. *If you choose Hulu (With Ads) + Live TV, please keep in mind that Disney+ (With Ads) is not supported on Roku devices. The 'About' screen will list everything you need to know about your Roku media streaming device, including the model number. Note: Subscriptions purchased directly from a service provider or otherwise purchased outside the Channel Store or The Roku Channel will not appear on the Subscriptions page. These models include Roku 2700X, all the way up to Roku 4670X. OddI am watching Apple TV+ on all of my Rokus and have been since launch. Learn more. Just a guess, but it's probably something like "Disney Electronic Payment" or something similar that got truncated. First and foremost, if you havent subscribed to Disney Plus, youll need to purchase a membership in order to start viewing content on the service. Will I be entitled to the free one week trial, before being billed? First of all, all Apple TV boxes, iOS devices, as well as Macs, will support the Disney Plus app from the get-go. If you want to hear audio in an alternate language, start playing the movie or TV show, then press and hold the star/asterisk button on your remote. You will now see a virtual keyboard on your screen, so go ahead and search for Disney Plus. Subscriptions that were purchased directly from the service provider or otherwise purchased outside of the Roku Channel Store will not be listed here. I set up my account but nothing. Yes, Disney Plus does work on a number of Roku devices. There is nothing that we can do but dispute with our bank because I have called Disney+ and talk to Roku and they are both putting blame on each other stating that I bought this movie Carella that was $32.54 and and I did not and because I bought it supposedly through the in app purchase Disney+ cannot refund my money and Roku doesnt refund at all so theyre both a bunch of you know what and Im just really upset and now I have to talk to my bank and hopefully they can dispute the charge. You can stream any channel on Disney+with or without subtitles. You can watch Disney Plus on PS4, as well as the latest console from PlayStation, the PS5. @Anonymous User To reinforce @RMM71 's question, Disney+ requires you to create an account with them, and also provide your credit/debit card details as it's a subscription service costing 5.99 per month. Moreover, with a VPN, you can quickly solve the Disney Plus error code 73, which occurs due to geo-restrictions. Most Roku TVs and add-on streamers are compatible, but youll need more advanced ones to take advantage of standards like 4K resolution, HDR, and/or Dolby Atmos surround sound. I attempted an email and that isn't working either. Tom's Guide is part of Future US Inc, an international media group and leading digital publisher. This streaming service is the home of all Pixar, Marvel, and Star Wars movies. Yes, there's a way to watch Disney Plus for free on Roku - by taking advantage of one of the currently active promotions. Select your Profile icon in the upper right corner. You will now see a virtual keyboard on your screen, so go ahead and search for Disney Plus. These are the Roku devices that cannot access Disney Plus: To check what kind of Roku device you have, go to its home screen and select Settings > System > About. Here, youll see the model number. Review the payment details and click Submit. How to Add Disney Plus to Your Roku. They will be able to further assist you. Quite simply, because they cant. To cancel, select a channel using your Roku remote, press the asterisk key, and choose "Manage subscription.". I would like it cancelled and my money back for all these months.