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This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. They will be assigned the next two seats along (next to Invitee A). Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. Yes, all events that Ticketek ticket for can be found on the mobile site. https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. Please try again, or try reducing the number of tickets you have selected. Once you have selected your ticket(s), there is a time limit of. The website will still select the best available within the section you have chosen, You can only select on price category at this stage. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. We will be in contact with you within two business days of receipt of this information. Members who renew their membership prior to January 29th will receive their cards in February before the season starts. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. To purchase more than one set of tickets to multiple events, click on the. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. Can I use more than one Ticketek Gift Voucher in the same transaction? You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. What does General Admission (GA) mean? Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. Be sure to select the discounted 'member' ticket. I've been invited to purchase held seats by my friend, how many seats can I purchase? AFL Membership will provide match-specific information about the ticket redemption process prior to each game. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. You can log in with your email address and password to access member only content. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. There are over 20 circumstances you may request a refund. If you're not signed in already, you'll be asked to sign in (or register) now. Once you have logged in, update your information. Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. Refunds, Payments and Exchanges. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. Your barcode will be on the first page that opens (the homepage). Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am If an event is cancelled or postponed you will need to contact Ticketek for a refund. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? Simply open your mobile ticket as usual from the SMS you receive from Ticketek. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. Can I change to Refundable tickets after I've bought my tickets? Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. The app is built for the iPhone, although it will run on an iPad at iPhone resolution. Where do I redeem my Ticketek Gift Voucher? Tap "Add to Passbook" at the bottom of your mobile ticket. We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. My Ticketek Gift Voucher has no Voucher ID? Venue/City Box Office - collect tickets when you arrive in New Zealand. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Your ultimate 2023 access | AFL Membership AFL Memberships for the 2023 Toyota AFL Premiership Season are on-sale now. Ticketek recommends that you select Registered Mail for these events where available. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. 4. Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. More information relating to mobile ticketing will be communicated in the lead up to the season. Make sure the backlight on your phone is set nice and bright. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. If there is no connectivity at the venue, can Passbook tickets still be accessed? Safe, Fast and Verified You will then be able to add more tickets to your shopping basket and pay for all tickets at once. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! Please see our tutorials on how to reserve seats in the AFL Reserve here. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. No, for the first release, the app will only be an iPhone app. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). 2 0 obj AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. What if I enter my Voucher ID incorrectly online? What are the terms of General Admission (GA)? If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. Hello fresh has an offer on Ticketek, which is a scam don't click it . What if a show is cancelled or postponed? What are the different types of Ticketek Gift Vouchers? Some pages may contain a virtual tour and a seating map for that venue. The transaction limit is 10 at both Marvel Stadium and the MCG. Your barcode to access tickets is generated upon your renewal. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. If you purchased online or through our call centre please contact Customer Service for further assistance. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. chevron_left. Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. Can I request a refund if I change my mind about attending the event? Sell tickets directly from your Ticketek Account. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. I am having trouble logging in and cannot retrieve my password using the forgotten password facility? You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. Ticketek's Group Bookingscan help you plan your next excursion. This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. By clicking this link, a web page will be displayed containing your ticket. You can find information on how to access your Mobile Membership through the AFL Live App here. As seating arrangements may change without notice, the Venue Maps should be used as a guide only. chevron_left. No, only Mobile Tickets can be added into your Passbook. This is so we can show you upcoming events in your vicinity. Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. What happens if my phone is out of battery or my network coverage is low when I get to the venue? How many tickets can be delivered by Mobile Ticket delivery? How do I arrange for a new membership card to be sent out? The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. If you have purchased concession tickets, you are also required to present a valid concession card. If your question is not answered, contact our membership team via: 1999-2023 Ticketmaster. How do I check the balance of my Gift Voucher? If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. What happens if I forget my phone or my battery dies at the venue? Log into your My Ticketek account and make sure all the details are correct. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. No, there will not be a priority system in place for AFL Members dining in 2023. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? The user will not be able to view the ticket. An Ed Sheeran fan shared a screenshot of their Ticketek message. General Admission (GA) is an unreserved section/event where seating is not reserved for you. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Ticketek Terms and Conditions of Sale. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. Group discounts may be offered but do not apply to all events. Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. I had the opportunity to study abroad in Australia during the summer of my Junior year. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. There are three delivery options: Note that for general admission events, tickets can not be replaced. Your AFL online account allows you to access all information regarding your 2023 AFL Membership. We do not send tickets to PO Boxes or business addresses. Please comply with any stated ticket limit for this event. There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. Are there any events I can't use my Ticketek Gift Voucher for? What happens if I purchase multiple tickets and haven't received them all? Discover New Events. What will happen if the barcode is sent to a non-smartphone? We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) 2023 Ticketek Pty Ltd (ABN 92 010 129 110). Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. Some events may have a Family ticket which includes 1 Adult and 1 Junior. You are responsible for knowing the contact details of all attendees in your group. Do I need to add to Passbook to gain entry into the venue? CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. Tour dates Ticketek is selling for the following venues only. If you do not receive your club of support pack please contact the club directly. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). What is my online AFL Membership account? You may be required to submit to a search of your person and/or possessions before entering the event. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? This is just another way of conveniently storing and viewing your mobile tickets. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! Can I delete the details of my saved credit or debit card? Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. Note that Mobile Ticket delivery may not be available for every event. My address has changed. If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. No, Ticketek Gift Vouchers are not reloadable. Your confirmation email will include all of your delivery details, plus your customer information. Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. Ensure your contact and personal details are correct. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). Ticketek acts as agent for the Seller in the sale of all tickets. Placing seats on hold and redeeming them is limited to online transactions only. The term including when used in these Terms and Conditions is not a term of limitation. Can I still access the full site on my phone if I need to? We liaise closely with event organisers on matters related to ticket scalping. How do I add my mobile tickets to my Ticket Wallet? Restricted view refers to seats that have restricted viewing of the stage or event. When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. Once tickets are added to Passbook, simply open the Apple Passbook app. Methods of collection and/or delivery will be available when choosing your collection/delivery details. A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. If magnified, the display may be blurry. If your session time expires, you will receive a notification and will be required to access the site again. When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. Write a review Ask a question. How long are Ticketek Gift Vouchers valid for? Can I request a partial refund on my purchase if I have selected Refundable tickets? <> When attending the event ensure you can present your card on request. 3 0 obj How does Ticketek remember my preferences when I return? If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. . I would still like my tickets mailed to me at my overseas address, is this possible? They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. There are so many people queued up outside the MCG, waiting to get in. Why does Ticketek want to access my Facebook details? Please note there maybe no replacement for General Admission tickets. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. Can event notifications and location services be turned off from the Ticketek app? Tickets will not be issued to persons other than the credit/debit card holder. No, the credit card pre-fill feature simply gives you the option to save your card details. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit.