vivid seats complaints vivid seats complaints

I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. With the plethora of ticket resell sites, this is one to avoid. Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets. Vivid seats is horrible. Vivid Seats has 450 employees. 3 for $533.58. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. I had a purchase trouble on Vividseats. Vivid Seats ranks 25thamong Ticketssites. Takes no accountability for a time glitch that had us go to a show at the wrong time. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. Chicago Illinois Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. I tried calling two hours before my event as the tickets never arrived. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! + the only ticket rewards program around. The name on my ticket was someone who purchased tickets the resold them through vivid seats. Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. Its not right that they say they have no control over the seller. I purchased tickets to the motley Cre concert in Seattle in 2019. Paid $160 for a single ticket for a show that was rescheduled (twice). Unsubscribe easily. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. I beleive he explained everything I needed to know, in detail. Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. We encourage you to monitor your bank and email for further updates on your order. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. Showed up after start of game and lot was closed. From over pricing. Reliable & Rewarding Tickets. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Great service. Disputed several times and no resolution till this day. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. We could not access or find on Ticketmaster and vivid customer dis-service. Contact Us About The Company Profile For Vivid Seats LLC. We were refused. VividSeats has B rating with the BBB.org as of September 2022. Yes. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. We added millions of opinions to our database and summarized over a million opinions. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. Full refund and apology for lack of ticket delivery. The agent will be able to grant you a refund if your scheduled event has been canceled. I purchased tickets for the New Edition concert through Vivid Seats. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. I am very disappointed in not being able to attend the show. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. I never used them before but I know many people who have. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. Jeremy of Las Vegas, NV Verified Reviewer. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. Read full review of Vivid Seats and 1 comment. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. I ordered premium tickets for the orchestra section. A. All for the seller, not for the customer. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. A refund or seats in RTC4. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. Had rented a room just for this event. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. Got us a great deal on our tickets love this company. I got nfl tickets from them that never arrived. They deserve to go bankrupt as they cost me $800. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. Tickets to Aint to Proud Stage Play in West Palm Beach. Absolute worst customer service ever. 100% buyer guarantee. They won't refund me or get me two tickets together. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Products used:Tickets for an upcoming football game. We appreciate your patience. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. Total SCAM! Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. 2. bradsaid 1 yr. ago. When I got to the rodeo they couldn't find my ticket so I had to get a new one! Finally got my tickets and had a great time speaking to the very helpful gentleman. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". We absolutely value your feedback and apologize for the stress this may have caused you. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. I purchased tickets well in advance and the tickets weren't cheap. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. The company says it "provides a legit, safe and secure platform. Ive only purchased tickets from this site twice. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . Vivid refused a refund! This was an absolute nightmare. However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. . Ticket master from now on! If there is more I will do that as well lost time and money. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. I have bought tickets through Vivid Seats for two different concerts. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Promised by 2/23. I have put in calls, live chats and emailed customer support. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. I was charged $1, 053.00. Click here to get notifications about new complaints of Vivid Seats. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! That means the seats were $351, not $264. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Vivid seats are scammers. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. I paid $322.17 for 3 seats. I expect to pay the normal service fees, but not what you charged me for the tickets. These were special seats, including dinner and first 2 rows on the dirt. Most complaints are from ticket billing and delivery issues. Refunds can only be granted in the event a show is cancelled. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. The moment you hit submit, they have your money and will not refund. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. In this guide, I will be reviewing Vivid Seats in detail. Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. So, if you sell tickets for $100, you will receive $90. On December 13, 2022, I received the tickets from Vivid. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! I never will again. The company was founded in 2001. There were plenty of open spaces, but I wasnt allowed in. Get buying tips about Ticket Websites delivered to your inbox. Couldnt cancel that ticket either. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I would never have the paid this amount of money for average seats. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. Great customer service skills. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. Ordered tickets for Gary Allan concert last September. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. I found two separate listings for tickets in the same section and row. THEY ARE SCAMMERS. Explain your situation and why you wish to receive a refund. This changed due to Covid, but we did not get a refund because it was getting rescheduled. Just another company who still made money over COVID. Vivid seats has been getting scammy lately. I could not attend. I do expect a responce and an apology for this overcharge. What 4 Analyst Ratings Have To Say About Vivid Seats. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. I complained and they advised these were upgrade tickets and no refund would be issued. Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. For 2 and now the event is selling them for 25$$$!!! We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. He checked several times and assured me that the seats were handicap. No issues at all, would use them again. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. If you make a last second purchase, you are putting yourself at risk. Well start sending you the news you need delivered straight to you. So I quickly attempted to purchase another ticket. GAME WAS NEXT WEEK. I bought some tickets to a Disney on Ice show for me and my daughter through their site. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. We understand how this may be upsetting for you. I just want the tickets I spent my hard earned money on. Suggest you use another ticket broker. I was unsure on how this all worked. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. And, I will never refer you to any of my friends and family. Crooks. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. From over pricing. Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because Going to more events with Vivid Seats gets you to more events. The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. Downgraded Tickets Sent - Not what I paid for. says they have a no refund policy unless the event is cancelled. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. Bought 6 tickets and only 4 were transferred. We also ensure all reviews are published without moderation. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. ConsumerAffairs is not a government agency. I simply want a partial refund because I feel that is fair. It is a safe and secure process. Please refund me the differance between what you charged me and what the tickets actually cost. Our content is intended to be used for general information purposes only. I had to call to verify that these seats are in fact in different rows one behind the other. Dial 833-228-5143. However, no matter what link they have provided I cannot access these tickets. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. In one order, my tickets arrived via email within an hour or so. All they say is their sry, well so am I! I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. I expect to pay the normal service fees, but not what you charged me for the tickets. There was not enough time to even get to the venue. He'll be heartbroken. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. Heads up. Vivid Seats Culture At a Glance. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Its location on this page may change next time you visit. Here are 8 tips for writing great reviews. It is never our intention to make our fans feel this way. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. I never received the email and therefore never accepted the tickets. I bought 2 tickets to Super bowl for my 11 year old son. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! "We have currently put them on 'No Rating' while they investigate the complaints and . The event was then rescheduled for July of 2021and then cancelled again. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue.