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Anyone can file a lawsuit, with or without the representation of an attorney, for any reason, and ClassAction.org takes no position on the merits of the suit. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. A link has directed you to this review. McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . Sign up for ClassAction.orgs newsletter here. She told me this escalation process would take 3-5 business days. The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. In March 2020, as the scope . It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". Read the complaint here: StubHub Refund Class Action Complaint. 01-21-2022 10:07 AM. The suit explains how StubHub has changed its. Come to find I was charged $300 from my bank account. The suit also calls for a return of customer trust. StubHub changed its refund policy about a month ago. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. The complaint claims that the company did not offer refunds for tickets to canceled events. Call 1-866-788-2482 to speak to a customer service representative from StubHub. Deadline: May 17, 2022. All Rights Reserved. On March 25, however, StubHub allegedlyand quietlychanged its tune, updating the terms of its FanProtect guarantee online to stipulate that if the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in StubHubs sole discretion (unless a refund is required by law). Subsequent communications from StubHub made clear, without explanation, that customers would receive not refunds for coronavirus-related cancellations but only a coupon worth 120 percent of an original orders value valid for one year, the case adds. Same seats wrong game. According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. StubHub said I had to wait 7 days after the show took place to get my money. 1:00. He was promptly told no because the game was not technically canceled, only postponed. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. Thanks ! One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. StubHub has stated that they will provide no comment on pending litigation. Last November, the court ruled that the plaintiffs who purchased event tickets using a web browser were on notice of StubHubs arbitration provision, compelling them to arbitration, but not those who used the mobile app. Then he retracted, saying that there doesn't seem to be any tickets left for the game. If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. Despite the alleged deception, the company's policies did not reflect the actual . To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. Unfortunately, the seller never came through with the e-mail transfer. Well start sending you the news you need delivered straight to you. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. All of these happen in 10 minutes. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . The first person I spoke with said that the tickets had been sent. Through this action, we hope to provide people some small bit of relief during this uncertain time.. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. But the company does not need to comply with the law to avoid liability. In the end, the court found in favor of the plaintiffs in a federal class-action lawsuit filed against StubHub. I was denied my request for a refund. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company The case is still pending, but will be heard by a jury. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. Subscribe for full access to The Hollywood Reporter. This is a major change for the ticketing industry. The MDL transfer order can be found here. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . StubHub is an eBay company that began selling and reselling event tickets in 2000. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. But, as an alternative, the 120% off coupons were also . A California class-action lawsuit has been filed against the ticketing site StubHub. Further, the voucher never came through! We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. What a scam. The states had alleged that StubHub reneged on its FanProtect Guarantee, policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year. Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. The company then changed its policy to cover these situations. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. TicketsOnSale.com faces a proposed class action that alleges the company wrongfully charged a California man for tickets to a summer 2020 concert that was postponed indefinitely due to the coronavirus pandemic. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. Top Class Actions is a legal news source Looking for a class action lawsuit in Nebraska. The credits issued by the company are valid through the end of 2022. The plaintiffs may also opt to file a lawsuit on their own. Please use any other ticket resale company this one doesn't care about their customers. I went thru proper channels and they lied about refund. They sent me tickets for a baseball game on the wrong day. Its policies are not just designed to protect consumers. The U.S. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to For more information about reviews on ConsumerAffairs.com please visit our I call Stubhub.