service cloud specialist superbadge challenge 2 service cloud specialist superbadge challenge 2

Nice and informative blog! I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! How can you update it as status field is inactive dring recording procedre? Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Confused? For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . You signed in with another tab or window. Tags Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. Why the change of heart? A mistake I have made many times as well! Do share more like this. but i don't know what is next step? Ensure you create the Cloudy Weather Resolution automated action. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. I also got this error. Grief! This, like all superbadges, requires a careful read through the instructions prior to any clicking. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. If you need more help, leave a comment! Could you share what you have for your dashboard/report/etc and I'll take a look! Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. I have enabled the knowledge user check box in the user profile. I am the Trailhead Baby! Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. THANK YOU! E.g. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. Processes. "Wrong Queue" is not a queue. Checkboxes: Missing 3 that should be checked. A support process is similar - different stages apply to each process. i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! I tried 10 different possibilities. Theyre such a useful way to remember what needs to be done before you start. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. for Challenge 7. Ive always thought this was pretty cool. Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I have finally managed to get through this stage. Use the search o. Hello! Thank you for your time and response. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! Ensure Entitlements are visible on Cases in Lightning. Making dinner for Mom! (Not the "standard platform user", just "standard user"). You do not need an overflow assignee, but you will need two queues. can you please suggest something? Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. Could you suggest how to troubleshoot it ? I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. Please guide me on this.Thanks. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? Hi All,I am currently stuck at challenge 4. My brother has started to play with me! I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. Go to a case- check the Status options. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Wait 24 hours then re-create the process. I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! Is there an "email template" in the "email template" object? Leave a comment for the Trailhead Baby! Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. Ensure the Customer Contact can be tracked on Cases. Excellent article and with lots of information. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. Goodness! Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. Still stuck? I'm whole again. You, my amazing reader, get more than tips for a Salesforce Superbadge. Help with Superbadge Service Cloud Specialist step 4. I have used knowledge 1000 times and have never had anything like this. But I have successfully created this service console in my playground. That proved to be incorrect. . Does this match the requirements? Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. "Please help to resolve this. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. (might not matter)The biggie- violation action- Does need to be dynamically assigned. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. I dont see any check box under layout properties of Knowledge. This is so annoying. Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. For example, Basic vs Premier support. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. One of my favorite new things this week was taking a shower with my whole block collection. Thanks in advance. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Hope this solves it for you too. Hi I am stuck in challenge 6. Ensure the Case Reason and Type Analysis report format is SUMMARY. Sorry . As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Tweak service Console. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. 43 are for Admins. I can only click on the Email tab. And of course, I just tested the challenge 4 again and I passed! I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. Tonight's challenge involves the creation of two processes. It has to be so simple. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. After editing the service console, you might have to edit the new profiles. I have the same problem and my Entitlement Process is already active :(. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? And I've included milestone tracker in the page layout. Also when i click on Overflow Assignee no records found window pop up. Modified 2 years, 1 month ago. Thank you! I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. Grab a pen and paper. I have created also both categories. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. Any clues as to what I might be missing? The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. Cloudy Technical Team is correct name wise for both the record type and the process. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. The free lemonade offer worked! Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. I just finished the superbadge. Service Cloud Specialist Superbadge Challenge 6. Thanks. Trying new things- my baby brother practiced crawling through a tunnel. Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? Rated Accounts by State The record count for state and account rating are automatically added. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." I'm chasing my own tail. Configure a named credential and remote site according to the specifications outlined in the business requirements. I fixed it, it was a really stupid mistake. This superbadge in specific helps building reusable granular components. If the action is missing from the page layout, it will not show up as an option in the feed. The macro itself is working fine. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Still not sure what Im talking about? If you can not, I'd look around at permissions. Are you sure it is about that? Tnx, hmmmm What you have sounds correct. Ensure the Macro sends an email to the customer. Search for an answer or ask a question of the zone or Customer Support. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. Leave a comment for the Trailhead Baby! If you are short on time, start around the 20 minute mark. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. hmmm You do not want to enable all of the checkboxes. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Billing Topics (Billing_Topics) with Payments and Reimbursements. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . "my report is looking all correct. I used a new trailhead playground created exclusively for the service cloud badge. It's likely something simple like an extra character. Start in setup. It's a status. Two things try a different merge field for the name. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! error, has anyone found any way around this? My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. I am the Trailhead Baby! The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. hours of inactivity vs hours of being created. That is frustrating! Click the cog in the upper right hand corner. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. Ensure you group report results correctly. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. I have the Milestones field in the page layout too. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Think carefully about the language it talks about pushing cases UP and pushing cases TO. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. Ensure you set up the routing for Basic Cases properly." I was able to work out a solution, I will outline it below. We can't find a field called 'Question Long Text Area'. (Email to rebecca@capstorm.com). Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. Note the filter. Any help! Thanks for your advice and help. thanks a bunch. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. hmmm It has been a while, but I believe that just the "standard" profile is what you need. Look at the page layout again- there is another item you will need to add. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". I'm stuck on Challenge 6, creating the macro. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. Yes you do. Sounds like you need, The instructions mention that agents should be able to decline requests. In the worst conditions, Ursa Major panels produce ~25% of maximum power. Hi there,I am struglling with sataus update within a macro. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? The key word is "rename." The simple things Hey, i'm on challenge 3 and almost done. Your help is needed! (Hint- search in setup for "support process". Skip Main Navigation. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. Below are tips and gotchas for each report / dashboard. The custom email button I made was visible instead but was not approved by the Trailhead check. R&D, A project with Daddy: My favorite daily process! Confused? Anyone have any idea? )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? If you are still stuck after that, leave a comment with some more details and I'll take a look. Any ideas that can help me? At last count, there are 81 Salesforce Trailhead projects for developers. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. You cannot customize its label or logo". to your account. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. Service Cloud Specialist Superbadge - 4,5,6,7. Appreciate any help. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? No. *must be completed in lightning experience*1. Various trademarks held by their respective owners. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? nay help is much appreciated. I also ran into this after copy pasting the API Name out of the error message. Ensure you set up the routing for Advanced Cases properly. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." @MM - thanks for your time. I resolved the issue, by deleting the Billing profile and recreating it using. I have to double check the directions, but I believe that you just have to add a few values. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. I'll take a look as soon as Trailhead is back up! I've been in this challenge for hours now. The macro works without the email button being visible. Take a break, grab a snack, and watch this video. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! R&D, A project with Daddy: My favorite daily process! advanced apex specialist superbadge solution. I'm not sure I would have figured that out if I didn't stumble across this forum. I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. []Safari I've had it take up to 24 hours :(. I hope that you feel inspired. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. I learned so much doing it. I've been stuck on this error message for two days! Empty the recycling bin. You also get personal insight into the life of a Trailhead Baby! Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. Make sure that the correct date range is selected. Did it help? I can't figure out what this error means. We recommend using a new Developer Edition (DE) to check this challenge. Still stuck? thing I could be missing?Thanks in advance! Hello Trailhead Baby! Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. Usually this is due to some pre-existing configuration or code in the challenge Org. I'm sure it's something little! Thanks. Thank you very much for such an interesting post. My bet is that you missed one checkbox in the setup. You will need it. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. Right now he' taking a nap.so I'm off to edit some reports! Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I am not sure whether its correct or not. I'm sure you've done this but is omin-channel enabled? Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. When you start a create a new report, simply click to start with a clean screen. When I made mistakes, I simply reverted to the last saved version. Did you check the little box to activate the entitlement process? Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. I add wrong queue to Presence Statuses but I still have the same issue. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. Service Cloud Specialist Superbadge Challenge 2 Question. I had problem with the chart, now everything is correct. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'.