does stubhub refund cancelled events does stubhub refund cancelled events

StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. The buyer will be provided a credit for 120% of the total amount originally paid or the option of a cash refund. No problem. From a mall parking lot altercation to a fight with a teenager during a pickup game, these are the allegations Ja Morant is facing. Set your price or use our recommended price and tap List tickets. Viagogo, a tickets marketplace, bought StubHub in February 2020. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any "savings" it may have pulled in onto ticket sellers, who according to the lawsuit "have in many or all instances been backbilled for the canceled events." StubHub finally addressed the formal . These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. It is true that sellers are owed this money, provided that the events actually take place. 199 Fremont Street, 4th Floor A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. But StubHub simply cant afford to play the role of banker. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. That may be the best way to protect you, the fan, from StubHub. Its important to know your consumer rights when you ask for a refund. StubHub updated their policy today. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. StubHub will refund your money if an event is cancelled or moved. If you are denied entry or are dismissed from the event due to your failure to comply with these policies, you will not be compensated for your order. In addition to the Demand for Arbitration, Consumer Arbitration Rules form itself, youll also want to include the following: These documents may be submitted to the AAA via its website (www.adr.org) or by mail. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. "In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant. Powered and implemented by Interactive Data Managed Solutions. Also, always look at the delivery date for the tickets to ensure they arrive before you leave . Stubhub does not have the money for refunds and recently admitted so in court. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. ", According to the suit, StubHub found itself in the current jam because it pays for tickets before events occur, "exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers.". Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. If your event is canceled and not rescheduled, you'll automatically receive a full refund back to your original method of payment. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled, their website says it's up to the event organizer. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March . Learn more about disclosing health and safety requirements on your listing. All rights reserved. But is StubHub legal? StubHub notes it was the first to offer the 120% credit for canceled purchases. What To Do If Someone Isn't Social Distancing Or Wearing A Mask? If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. The answer is yes, StubHub is legal. Learn about careers at Cox Media Group. The organizers stuck to their no . Amid the coronavirus pandemic, StubHub changed its refund policy. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. 3. For most sold out events, Stubhub is a great and easy way to get tickets. This Rewards Cash is ready to be used right now through the Vivid . StubHub is supposed to respond to your Notice of Dispute form within 30 days after the date your form is sent (mailed) according to the user agreement. Only 120% coupon? Buyers of MLB tickets agree to the MLB Attendee Health and Safety Policies and all other terms and conditions applicable to ticket purchase and use. If the buyers billing address or event is in one of 14 states with consumer laws around refund then the customer still can receive a refund. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. and click the Request cash refund button on the appropriate credit. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. It was a waiting game until March 30. How do I get a refund from StubHub? Log in to your StubHub account and click or tap Profile then Orders to view your event status. By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. [3] StubHub Hit with Class Action After Pulling FanProtect Cash Refund Promise for Coronavirus-Related Cancellations. ClassAction.org. [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice| Do Not Sell/Share My Personal Information| Ad Choices Prefer a cash refund instead? New York Attorney General Letitia James' office said it has received more than 100 complaints about people not getting refunds for canceled events. Prefer a cash refund instead? By attending the event, you assume all risk of exposure to COVID-19. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. You might noticed something is missing. In part, thats why theres all the angst. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. The fired Google engineer who thought its A.I. Offers may be subject to change without notice. StubHub will offer refunds for canceled events but not postponed events. Unfortunately, as our complaint alleges, StubHub is breaching its . The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. Event Cancellation Protection . McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation and violations of various California consumer protection laws. Terms at draftkings.com/sportsbook. Fax: 205.328.7234, 603 Duling Avenue We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Were committed to guiding you towards the resources you need to answer questions about your event. Our mission to make business better is fueled by readers like you. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled . 2023 www.jsonline.com. This material may not be published, broadcast, rewritten, or redistributed. In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. Fax: 601.707.7913, 1 Timber Way So Farley filed a credit card dispute against them, and won back his $600. Unfortunately you will not be entitled to a refund. Take a look at what they promised those valued customers (emphasis is theirs): If you bought tickets on StubHub and your event is still happening, you are good to go! Jackson, MS 39216 Customers can choose to keep their credits if they like. Get browser notifications for breaking news, live events, and exclusive reporting. 2021 The Associated Press. Even on March 12, as major cancellations had begun to be announced, StubHub emailed users to say, "We have your back," and assuring them they could still get refundsbut also offering, as an alternative, coupons for 120% of the tickets' prices, redeemable for a year. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. 63 reviews of StubHub "Sellers can cancel the tickets you bought to an event and re-sell them if you do not accept the transferred the tickets right away. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. FORTUNE may receive compensation for some links to products and services on this website. Most venues, ticket platforms, and resellers are offering full refunds (ticket fees included) when an event gets canceled. In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. It depends on where they got those tickets. More: Stay up to date on all of MLives coronavirus coverage. 8 Feb 2023. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. This station is part of Cox Media Group Television. . Whenever that might be. If an event is canceled, well give you a StubHub credit for 120% of the amount you paid. Receive a full refund of your purchase, 2. CORONAVIRUS:NY Health Dept. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). | NYC Call 311, Text COVID to 692692 |NJ COVID-19 Info Hub| NJ Call 1-(800)-222-1222 or 211, Text NJCOVID to 898211 |CT Health Dept. However, there are some cases where StubHub may give you a refund, or even replacement tickets. Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. It is your responsibility to check with the venue, team, or performer website to understand all health and safety requirements before you go. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . You can apply this coupon toward multiple StubHub events in the same currency. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Customers complained to the press and filed lawsuits. | CT Call 211 | Centers for Disease Control and Prevention. Always cover coughs or sneezes with a tissue or sleeve. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. Read more about event statuses. c/o National Registered Agents, Inc. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. The credits are valid through the end of 2022. . If sellers had events canceled, StubHub would. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. This may include details from your tickets (so be sure to keep them), or information from the event venue. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. For a buyers and sellers, theres the waiting game on whether an event is canceled or just postponed. Payouts delayed for events before COVID-19 shutdowns. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. Re: StubHub Notice of Dispute The cost of loneliness: Social isolation holds back workers and costs employers billions, Businesses and consumers are borrowing more, despite rising interest rates, Why a Guarneri violin is expected to fetch $10 million at auction. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. That customer may need to try and exchange those tickets, or attend the rescheduled date. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. You can also follow WPXI on Facebook and Twitter. Customer service all the way to your seat, 2000-2022 StubHub. STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or . It also happened that StubHub refused to refund a postponed event on the account that it wasn't outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois The NHL suspended its season March 12. Otherwise you will receive a voucher for 120% of your purchase price. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told the Associated Press. What you need to know about coronavirus in Wisconsin, Your California Privacy Rights / Privacy Policy. But why is insulin so expensive in the first place? If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. Legal Statement. FLASHBACK: Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk. "If you want a refund don't accept no for an answer, because if you're entitled to one under the original agreement, you should get one," Kimmel said. "Remarkably, Ms. Cassidy had the temerity to explain that the theft of customers money, which would be replaced only with unwanted coupons for unspecified events that may never happen given the uncertain state of the next 12 months, was being done for their 'convenience.'" Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Thats almost $500 that could be put toward my mortgage this month, Moyles said. [8] See Paragraph 22, Section B, titled Arbitration Procedures, regarding the requirement that you must submit a Notice of Dispute form before filing a refund arbitration claim. If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. August 20, 2020 / 6:06 PM [2] "StubHub said they'd refund canceled tickets, but now they're taking that back (StubHub is here for you. Theres a lot happening in the world. 8, Ch. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. By choosing I Accept, you consent to our use of cookies and other tracking technologies. He also eventually received his payment on the night of April 3. All Rights Reserved. Looking to sell? 4. "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. Thats simple contract law, he explained. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. A StubHub official said Wednesday the company doesn't discuss active litigation. What is your rescheduled or postponed event policy? How do I know if my event was impacted or where can I see the event status? If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps. As if the cancellation of sporting events and concerts wasnt enough. At regular volume, we can afford to take that risk. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. If you have tickets, the first thing to do is decide what you want. In. February 16, 2021 March 13, 2020 by Brett Goldberg. Russell Westbrook is being left wide open on offense, and hes still hurting the Clippers. Community Rules apply to all content you upload or otherwise submit to this site. The Wisconsin Department of Agriculture, Trade and Consumer Protection and Wisconsin Department of Justice announced a settlement reached with StubHub, Inc. regarding the company's refusal to pay refunds to Wisconsin consumers for events that were canceled as a result of the COVID-19 pandemic. StubHub, as the middleman between buyers and sellers of secondhand tickets, says that handling refunds for the huge number of canceled concerts is simply not manageable. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. StubHub will cancel payment to the seller (or recover the payment if it has already been paid). All Rights Reserved. Theyre not offering one and I cant make the new date. 5. At the same time, consumers who had purchased approximately $5 billion annually from StubHub clamored for refunds of the tickets they had bought for shows which were postponed or cancelled as. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. But not all companies are offering refunds. Dial 833-228-5143. Refunds will reflect within 5-7 business days and any Gametime credit used towards the purchase will be available immediately. In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June..