TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Management ineffective and ambivalent. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. Management is awful only good thing about trugym . It would also be good to have some hit classes in the morning at 6. Absolute disgrace of a place rude obese staff. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Verification can help ensure real people write reviews about real companies. The number for the centre was not being answered, neither were emails. They've also had bad reports in the paper. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. The staff and instructors are lovely and always happy to help. He then promised all the staff that we would be getting paid for February, this however was a lie and none of the staff have been paid. I find I spend more time on looking for the weights I need and connectors rather than actually training! Staff come across rude and unapproachable. I signed up to the gym and have been going daily as i am very consistant with my training. You can never get a response from customer service. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Companies can ask for reviews via automatic invitations. Companies can ask for reviews via automatic invitations. Find another gym do not get involved with them. Awful!!! Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. typical!!!! Dreadful management of memberships Id avoid this company and invest elsewhere! Bit apprehensive being a female in my 50s. How many stars would you give TruGym? The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. | Read 61-80 Reviews out of 267 TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! There is a sign on the door which states check opening dates on social media. Join the 270 people who've already contributed. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. 14 Customer Service Resume Examples for 2023 - beamjobs.com The only this is that this is an extremely busy gym as it is luton's best ladies only gym. 2023 Trustpilot, Inc. All rights reserved. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. Went there this afternoon and there was signing stating the gym was forced to close. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Gym was great but suddenly closed down with little more than a note on the door. Literally just paid for a day pass as the website said they were still open at stevenage. | Read 41-60 Reviews out of 265 Your experience matters. I think there are more people than the capacity of gym. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 why would you not notify any body ? We use dedicated people and clever technology to safeguard our platform. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. We use dedicated people and clever technology to safeguard our platform. Any attempt to contact head office is ignored. Your experience matters. info@gurukoolhub.com +1-408-834-0167; trugym customer service. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Totally disgusted with the service offered with no thought or effort of building a customer relationship. How many stars would you give TruGym? TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service Staff are mostly friendly and it's well worth a visit. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. Lots of equipment to use and is open to everyone. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. Pool full of screaming kids. not enough space for stretching n exercise. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 14 | Read 81-100 Reviews out of 267 This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. I bought a membership 4 years ago. How many stars would you give TruGym? They definitely make it difficult to contact them through their website. Find out how we combat fake reviews. The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. kept it quiet from staff aswell ! TrugymStop taking payments from new customers when you know full well that you are closed !!!! Your experience matters. Friendly staff always happy to help. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. How many stars would you give TruGym? Your experience matters. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Great gym that everyone feels comfortable and Staff are an asset to the place. Join the 261 people who've already contributed. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. If you like swimming, prepare to be hugely disappointed! Awful showers. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. The Stockton site seems to be run on a shoestring. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Required fields are marked *. They now refuse to refund monies taken. No matter how many times I try to contact them I never get a response. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Huddersfield gym- horrible service, old gym equipment. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 Dreadful management of memberships Id avoid this company and invest elsewhere! It has been three weeks and no one has been in touch. I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It goes against our guidelines to offer incentives for reviews. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. In reality this was my experience. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. How many stars would you give TruGym? Your experience matters. Good luck TruGym you are going to need it! The gym had closed down suddenly in November 2021 and hasn't provided a refund. Companies can ask for reviews via automatic invitations. Bit apprehensive being a female in my 50s. This year I registered again with a different email address. I go to the gym because its an only female gym, however its extremly dirty. because of this I was able to cancel my contract. Very clean with a good atmosphere and equiptment maintained to high levels. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. Thanks. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. Join the 242 people who've already contributed. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Needs airing conditioning throughout the gym. I asked for complaints procedure for head office and that was also denied. Correction: non-existent customer service. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. The most important rule in providing excellent customer service is to be friendly. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. It's a public swimming baths not a gym. This review is on the company and not the local gym. So far, an excellent option for a gym considering the membership prices are cheap. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. Companies can ask for reviews via automatic invitations. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Complaining to TruGym is difficult. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. And parking right outside that's free!! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 Not a problem there are always teething problems. The staff are friendly and the gym is very tidy. Here are 8 tips for writing great reviews. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 Your experience matters. We use dedicated people and clever technology to safeguard our platform. 2023 Trustpilot A/S. The machines, if broken are repaired quickly. Voice your opinion today and hear what 263 customers have already said. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Here are 8 tips for writing great reviews. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. A wide variety of equipment to suit your personal needs. Your experience matters. I have paid for a year's membership through GymFlex and have no idea how to get my money back. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. BUILD A PERFECT RESUME. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. I choose at this time to cancel our memberships and truGym continued to take money from my account. Here are 8 tips for writing great reviews. Our gyms come with either a sauna or steam room (some have both!) Absolutely shocking customer service. Companies can ask for reviews via automatic invitations. Gym is always clean and range of machines is good. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy Waste of money. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . Needs improving but here is hoping it gets there! Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. I went a few times a week and they were welcoming and a great bunch of people. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. If you continue to use this site we will assume that you are happy with it. Weights are all over the place. Anyone can write a Trustpilot review. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! | Read 41-60 Reviews out of 258 There is no number to call and no way to cancel membership which reflects their lack of regard for customers.UPDATE: No one ever contacted me and I had to contact my bank to cancel the direct debit. Join the 271 people who've already contributed. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. Probably because I sent it in so long ago and it shows their processing times are embarrassing. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. DISGUSTING!! Lovely gym with great facilities! All rights reserved. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 13 Companies can ask for reviews via automatic invitations. Management ineffective and ambivalent. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. We also ensure all reviews are published without moderation. Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! Here are 8 tips for writing great reviews. After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. The gym did not respond to my complaint. It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Find out how we combat fake reviews. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. How many stars would you give TruGym? Most of the equipment is very old and remains unfixed for long periods of time. The money left my account and from that date I have never heard anything from them. My feed back is that if I could train at another gym early in the morning I would. The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. It goes against our guidelines to offer incentives for reviews. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. Great equipment and when broken is fixed quickly. I tried to speak to the gym they said there was nothing they could do. As far as I'm aware non of the members have received refunds on their memberships either. Top gym with great facilities and friendly staff that are always willing to provide support and advice. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. 0 star! managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). Broken equipment takes a long time to be repaired. | Read 81-100 Reviews out of 264 No warning, no contact via letter or email. I also send two emails through to them and I never even received an acknowledgement let along a response. !Poor service. trugym customer service. Absolutely flabbergasted of the audacity and attitude she had with me. All rights reserved. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. kept it quiet from staff aswell ! Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. Moreover i received several very abusive emails from them in the days following. A nice gym and I enjoy my early morning workouts. Verification can help ensure real people write reviews about real companies. ?TruGym this is unlawful and action is being taken. The staff are always so friendly, helpful and encouraging when you need it the most. How many stars would you give TruGym? Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath.
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