You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. Email: cancellations@wisefandi.com Fax: These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. 2023 Wisecars. You will have to leave a deposit for the fuel. Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Excellent! We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. www.wisecars.com. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location.
Wisecars Reviews - 45 Reviews of Wisecars.com | Sitejabber Please keep in mind that inclusions may differ between car rental companies. I'm very sorry to hear that the rental did not meet your expectations, I assure you this is not the standars Wisecars experience.Everytime you book with us you will receive the same vehicle that you rented or similar (within the same category). Even a basic insurance. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. I had rented cars for myself and others through Wisecars many times. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. I booked a rental car in Germany and had a flight get delayed that was going to make me late. In that case, special cancellation terms are presented during booking. Use small print to hide from truth. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. Access to and use of these images is restricted by terms and conditions of a separate license agreement.
If your plans change in advance, you can bring your pick-up time forward by amending your booking. We used in October 2022. provided by the customer's credit card company. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . There might be differences based on offers. Wisecars does not take responsibility for partners response times. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. What's Wisecars' cancellation policy? Great service! Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. In all these cases, you will receive no refund of the money you have paid. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. What's Wisecars' cancellation policy? Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Excess Protection covers up to USD 1000 of your excess. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. Alternatively, just sign in or register using your Google or Facebook account. Expired or provisional licences will not be accepted. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! Wisecars (collectively we, our, and us) is an international vehicle rental broker. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received.
With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Your contract for car rental will be between you and the Car Rental Company. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. We will send you your rental voucher 48 hours before your pick-up time. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . All cancellations outside of the aforementioned timeframes will not be refunded. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Free cancellation up to 48hrs before trip. Cancellation Protection can be purchased only at the time of booking and is not refundable. One of our helpful agents will be in contact with you to address the request. In peak periods this may not be achievable. Re: Wisecars car rentals. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. The price is at end only a quarter of thee rate!
Read Customer Service Reviews of www.wisecars.com - Trustpilot This is the second time we have booked with Wisecars and had amazing service. In most locations, the minimum renting age is 21 years. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Powered by, We use cookies to give you the best experience. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received.
Read Customer Service Reviews of www.wisecars.com - Trustpilot On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. Cancellation Protection can be purchased only at the time of booking and is not refundable. Mi az a Trustindex? If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). Wisecars Protection Package ensures that you are protected should anything go wrong. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. Please note, making a new booking may result in the change of the Car Rental Company. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. Wisecars will inform the complaint submitter on how to proceed if needed. My trip to NZ had to be cancelled due to the cyclone that hit the area.
Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. If you haven't started your trip yet, you can change your drop-off time by amending your booking. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. To improve our service and website, we may use small data files known as Cookies. Here are 8 tips for writing great reviews.
Wisecars Reviews - 46 Reviews of Wisecars.com | Sitejabber Please verify whether you have any transferable car rental insurance that you can prove with related documentation. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country.
Wisecars car rentals - Bargain Travel Forum - Tripadvisor Only persons listed as drivers on the Car Rental Agreement can drive the car. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance.
Manage Bookings Online - Wisecars - Wisecars The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. If you have already provided us with your flight details, the car rental company will be able to track your flight. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. Wisecars does not store credit card details. Keep copies of all relevant documentation you are asked to complete. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. The permit you may need depends on which country youre visitingand how long youre staying. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Trustindex ltal hitelestve. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. The Car Rental Company must give its consent to repairs and replacements. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. If you're 65 or older, you may have to pay a senior driver fee. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. The use of our website signifies your acceptance of these Terms of Service. You can upgrade your car before you start your trip. Please keep in mind that any changes that you make to your booking will probably change the rental price. a copy of your voucher or an eVoucher to show that you have paid for the car; the main drivers credit card with enough funds for the cars deposit; each drivers valid driver's license, which they have held for at least 12 months (often 24 is a requirement); further means of identification, e.g., passport or any other ID the car company needs to see. Keep copies of all relevant documentation you are asked to complete. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher.